Flatiron Health’s mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges.

Account Management (Associate/Manager level) at Flatiron Health

The Customer Success team is dedicated to building irreplaceable relationships with customers. The Account Associate is a highly collaborative role with customers as well as other internal teams, including Customer Support, Product Marketing, Communications, Product, Sales and Implementation. The role has three primary responsibilities: (1) managing a range of tactical customer-focused projects, such as new feature deployments and customer education on regulatory updates; (2) reporting on account performance and using market perspective to inform product recommendations; and (3) partnering with the Customer Support team in resolving escalated problems and issues. Ultimately, the Account Associate works in collaboration with other members of the Customer Success team to ensure customer retention and satisfaction.

Strong candidates for Account Associate will excel in customer service, written and verbal communication, relationship-building, problem solving and project management. The role requires a sharp analytical mind, client management and organizational skills, an entrepreneurial spirit, and a passion for addressing one of the most complex medical and technological challenges of our time.

Responsibilities:

  • Develop irreplaceable relationships with customers; retain and satisfy customers
  • Understand how customers interact with Flatiron products and identify their needs, challenges and ideas
  • Become a product and domain expert, and strive to use that knowledge to make customers successful in their business
  • Advocate customer needs and ideas internally, and work collaboratively with other teams to achieve outcomes and results for customers
  • Design, implement and document innovative strategies to drive customer engagement
  • Deliver value-driven solutions; ensure that customers begin every interaction with Flatiron with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
  • Review customer utilization data and identify opportunities to drive product engagement

Requirements:

  • Bachelors degree
  • 3+ years experience in account management, project management or consulting
  • Exceptional ability to solve problems in an resourceful and data-driven manner while working in an extremely fast-paced and rapidly changing start-up environment
  • Ability to effectively prioritize competing projects
  • Proven skills in time management, written and verbal communication
  • Ability to think on your feet and adapt to any situation
  • Passionate about our mission to improve healthcare through technology

Company Reviews

"Every new hire makes us better. No matter the role, we are looking for smart, curious and humble people who care about using their skills and expertise to make an impact in the fight against cancer."
Zach Weinberg
Co-founder, COO and President
at Flatiron Health
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Why work with us
Flatiron Health is made up of a cross functional, world-class team of about 400 employees and growing. To date, we’ve received $328 million in funding, led mostly by Google Ventures and Roche. We're passionate, curious individuals from a wide range of backgrounds, dedicated to improving treatment for cancer patients and accelerating cancer research
Culture
We have a very important mission and we take it seriously. At Flatiron Health, we hire people who are humble, curious, thoughtful, kind, and great at solving problems. These are our core values and the foundation on which our company is built. They guide how we hire, train, measure and reward our employees.
Perks & Benefits
Flexible Vacation
Free Daily Catered Lunch
Monthly Wellness Day
Monthly Happy Hour

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