Account Manager

| Greater NYC Area | Hybrid
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The Account Manager will be joining our Partner Success team to help drive retention and deliver a high level of satisfaction to our partners. As Account Manager, you will play an integral role in shaping the customer experience we provide and helping our partners (our customers) get the most value out of our product and service. You’ll understand the challenges our partners face every day and learn how to best help them to be successful. We want our partners to rave about our service and tell other organizations about LeagueApps, all thanks to you! 

Your career path can look something like this:

  • You’ll get trained in our customer support team. This team has the best product knowledge and problem-solving skills in the entire company.
  • After 2-4 months, you will be introduced to the Account Management process and start handling new large accounts. You will build rapport and help your organizations grow, save time, and gain value! 
  • You will be a key part of a small team and be in position to help shape the Account Management process, in addition to executing the daily Account Management role. In this sense, you have the opportunity to develop into a "player-coach" for the Partner Success team.

Primary Responsibilities (80% of role):

  • Retain and manage partnerships for all assigned enterprise organizations.​
  • Ensure that each assigned organization is configured properly to get the most value out of the LeagueApps product and services.
  • Execute a range of tactics to drive retention, including Account Reviews, training, and on-site visits.
  • Share new product improvements directly with customers. 
  • Improve account management retention process and overall customer experience. 
  • Be the champion for Partner Success when interacting with other departments. 
  • YOU ARE THE FACE OF LEAGUEAPPS TO OUR PARTNERS! 

Secondary Responsibilities (20% of role):

  • Support
    • Execute daily customer support process by responding to incoming inquiries via email support, phone support, and secondary channels (e.g. forums, user groups). 
    • Escalate complex issues, bugs, and feature requests to product and engineering teams
  • ​Product Release Communication
    • Contribute to release planning by building help documentation.
    • Carry out high-alert support after each product release.
  • Partner Marketing
    • Help develop content and mass-communicate to active partners. 
    • Contribute to Partner Days (customer meetup's) by inviting partners and driving event planning duties when called upon. 

Here is the scouting report. Tell us if you’re the right person for the position.

  • Based in New York City. 
  • Min. Experience: 1 year experience in account management
  • Excellent communicator. You need to clearly articulate how to best utilize our tools both to tech-savvy partners and tech novices. 
  • Master of product. You will not rest until you know how to configure and utilize the LeagueApps platform for every type of partner. 
  • Cool-headed, composed, able to weather a storm.
  • You treat partners with the patience, empathy, and respect of a partner. 
  • Knack for helping different people, solving problems, and delivering a valuable customer experience. 

Compensation and Perks

  • Competitive salary
  • Equity Grants
  • Health Benefits! Medical, Dental, and Vision Health coverage
  • We'll pay for your sports leagues!
  • Be A SportsDog. Sportsmanship, Passion, Openness, Results, Team, Difference Maker, Grit 
  • Participate in one of our famous Partner appreciation events. Watch our Partner Day video. 
  • Read about why you would want to be part of the LeagueApps team. 
  • Be a part of rapidly growing company. As we grow, you will grow!
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Location

We are located right off of Union Square across from the famous Irving Plaza. Currently, we are working fully remotely.

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