Intersection is seeking an Account Manager responsible for day-to-day management of campaigns throughout the pre-launch, launch, and post-launch phases. This role requires an individual who is creative, analytical, detail-oriented, and able to manage multiple projects simultaneously while delivering the highest level of customer service. Successful Account Managers help grow the business by building strong, trusted relationships with our clients.

Responsibilities:

• Manage day-to-day relationships with brands and agencies, and deliver outstanding customer service.
• Lead campaign kickoff calls reviewing all campaign details and requirements
• Take a consultative approach in shaping campaign creative and targeting to best meet client KPIs and ensure efficiency.
• Coordinate campaign deliverables to ensure they are compliant with requirements.
• Work with Ad Operations to ensure quality and timely campaign launches.
• Work with Ad Operations to monitor and improve campaign pacing and performance.
• Interface with 3rd party vendors (research, analytics, data feed, etc.) as needed.
• Develop interim and final campaign reports, identify and highlight key insights, and support campaign wrap-up reporting requests.
• Prepare end of month billing for Finance.
• Communicate best practices to ensure campaign success.

Requirements:

• 3+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.

About Intersection:

Intersection is turning cities into communities. Cities host billions of people, a number that grows every day. We believe that technology can be used to bring people together. We deliver tailored information to help people get the most out of their surroundings, engage with their communities, get where they want to go, and connect with the cities in which they live, work, and play.

With 10 offices, media in 60 markets, and 500+ people across the United States, we are technologists, media experts, engineers, designers, and strategists working together to create value for citizens, governments, and brands and improve life in cities around the globe.