Account Manager New York
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Common is seeking an Account Manager to grow and support our New York Homes. As a key member of an early and rapidly-growing team, this person will provide front-line support to our New York members and play a critical role in Common's success in New York.
About Common
Common brings home to life by creating, designing and operating all-inclusive shared homes for those who live life in common. We combine community, convenience, and flexibility to make living with others a joy instead of a chore. Headquartered in New York, Common was founded by General Assembly co-founder Brad Hargreaves in early 2015.
Common partners with real estate owners and developers throughout the US to create community-minded homes. By doing this, we’re addressing the fundamental supply and demand issues that underlie housing in major cities today. Common opened its doors to its first building in Brooklyn in October 2015.
About the role
We are looking for an Account Manager who can lead our customer growth and operations in the region.
Responsibilities- Touring prospective members through our homes
- Welcoming new members and helping them engage in our community
- Managing local home budgets, programming, pricing decisions and operations
- Maintaining high retention and monitoring NPS, churn, and other key member metrics
- Managing the local House Leader and Member Ambassador programs
- Triaging and resolving member concerns
- 3+ years in a customer-facing role on an account management or customer service team
- High attention to detail and the ability to proactively identify and solve customer issues
- Self-starting, entrepreneurial spirit and a "no task is too small" attitude
- You can use data to make decisions, while also adjusting on the fly as situations change.
- You can operate independently and have demonstrated that you can set goals and implement systems to keep yourself on track.
- You know how to ask for help when you need it, as well as provide feedback that will help improve the organization.
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