Signpost is disrupting martech with AI-her name is Mia. She turns prospects into promoters for local businesses, large and small. This is an ideal environment for experienced analysts to apply creative problem-solving and well-honed analytical skills against business objectives.

The Marketing and Customer Experience Analyst is responsible for the processes and analyses that help our teams deliver impactful marketing and high-quality customer support. As a core analyst you will have the opportunity to develop and improve our reporting processes, and be an integral part of scaling our insights at Signpost.

Named one of America's Most Promising Companies by Forbes, Signpost is backed by Spark Capital, Google Ventures, OpenView Venture Partners, Scout Ventures and a group of angel investors including Jason Calacanis. The company is headquartered in New York City with locations in Austin and Denver. Learn more at www.signpost.com.

Responsibilities:

• Partner with Marketing and CX leadership to drive service strategy, improve operational efficiencies, manage team performance, and create a data-driven culture
• Serve as the project manager for Marketing and CX initiatives and work with the team to analyze opportunities, synthesize findings, develop go-forward plans, and act as part of the ongoing team to translate recommendations into results
• Deliver ad-hoc and recurring analyses and insights, automating reporting where possible
• Explore data, communicate findings, and develop ways to help people throughout the company use the data they need
• Work with Operations and Salesforce developer to automate routine tasks for front-line team members
• Get your hands dirty and troubleshoot any issue that pops up

Here’s what we’re looking for:

• 3-5 years of relevant work experience in operations, consulting, and/or investment banking
• Is a systems thinker: excels at developing, implementing and maintaining efficient systems, processes, and teams
• Tableau experience necessary, strong Excel, Redshift and SQL skills required
• Excellent communication skills. Can distill and communicate complex topics broadly to management, front-line team members, and everyone in between
• Familiarity with SaaS metrics and retention analysis preferred
• Obsession for delivering an amazing customer experience
• Great listener