JOB TITLE: ASSOCIATE MANAGER, AUDIENCE EXPERIENCE

LOCATION: NEW YORK, NY

OUR STORY:

Saavn is the world’s largest South Asian focused music streaming service with millions of monthly active users. We are 150 entrepreneurs, across New York, California, Mumbai, Gurgaon, and Bangalore, who help music lovers access, discover, and listen to their favorite music across all languages and genres. We blend digital technology, data analysis (which we have affectionately coined Music Science), and a strong, fearless business acumen to reach all corners of the globe.

Through partnerships with Apple, Google, Facebook, Twitter, and Shazam - to name a few - Saavn reaches more music fans than any other South Asian service. Our award-winning mobile products, partnerships, and thought leadership have been featured in some of the world’s leading publications, such as The New York Times, Forbes, The Wall Street Journal, The Economic Times, The Times of India, CNBC, and many more. We are well-funded by some of the world’s most successful institutional investors and global media companies, including Tiger Global Management, Bertelsmann, Steadview Capital, Liberty Media, Mousse Partners, Quilvest, and a number of strategic individuals. Beyond investing, these are advisors and supporters of our vision, our passion, and our collective ability to deliver a revolutionary music experience as the leader in India.

OUR CULTURE:

At Saavn, we ignite passion and performance to work towards a collective goal: building a mobile entertainment ecosystem and the best possible music experience for hundreds of millions of people. From in-office performances by some of the world’s most beloved musicians to opportunities for international travel, Saavn offers a dynamic and unconventional work environment. We believe creativity and technology blend together like sweet melodies. When you choose Saavn, you join a diverse world of high-caliber techies, artists, and inventors, hailing from companies like Yahoo!, Twitter, LinkedIn, Google, Qualcomm, HBO, Microsoft, Flipkart, Amazon, Paytm, Quikr, MSN, and NDTV. We are amongst the few digital companies that provide tremendous opportunities for high-tech work in Mumbai, that one would have to otherwise seek in Silicon Valley. Our value-based, people-first work culture is about empowering every individual on our global team to be a catalyst for change in this dynamic digital world. Every day is an opportunity to bring your thinking to life, and to expand, learn, and grow. No idea is left unconsidered. No voice is left unheard.

ROLE:

We’re looking to adopt a new member into the Audience Experience family at Saavn! You’ll fit right in if you’re someone who is obsessed with creating memorable experiences for our listeners and will actively suggest initiatives to ensure the same. In this role, your responsibility goes beyond just creating dialog and supporting our listeners through various digital channels (Social media, App store and email). You’re responsible for shaping the brand perception of Saavn in the way you engage in conversations and communicate with our listeners across these channels. You become the voice of Saavn.

RESPONSIBILITIES:

• Spot trends to provide strategic insights based on your interactions with our listeners
• Communicate with multiple teams including product, marketing and content in order to provide the best support and resolution for your customer
• Brainstorm with the team to draw out an effective plan to implement the Audience Experience strategy

And the last but most important criterion is that you gel very well with our team. We do take this quite seriously!

REQUIREMENTS:

• Bachelor’s degree in communications, marketing or related fields
• 1-3 years in a customer-centric industry, preferably in a customer interfacing role
• A digital native and are one of those who check their Twitter/Facebook/Instagram/Snapchat accounts at least a 100 times a day!
• Creative and have a natural flair for writing. You will need to get witty and creative while dealing with tricky customer posts (We love you already if you’re a grammar Nazi!)
• Authentic and honest. You’re not afraid to be your awesome self, and you can connect with others in a genuine way
• Inquisitive. You’re willing to learn everything about Saavn product and tools
• A good judge of the customer’s tone and can fluidly adapt to change your approach accordingly
• Good at prioritization. You WILL be flooded with multiple interactions across multiple channels
• Accountable. You take full ownership of the quality of your work and are ever ready to improve, learn and grow
• A keen learner and are willing to help with side projects if needed

BENEFITS AND PERKS:

At Saavn, we blur work and play, and you get all the perks of a global company. You will get to work with a dynamic group of entrepreneurs, who are delivering results and working zealously across time zones to make a difference in the way the world experiences music. We love what we do, and we think you will too.

• Premium health coverage (medical, dental, and vision)
• Discounted gym membership
• 401K matching contributions
• Flexible vacation policies
• Free healthy (and unhealthy) lunches, snacks, and drinks
• Saavn-sponsored team outings

We are proud to be an EEO employer M/F/D/V