About Q:

Managed by Q is on a mission to make the world work better. Growing from a small room above a garment factory in NYC’s Chinatown in 2014, today we power thousands of offices across New York, San Francisco, Chicago, and Los Angeles.

The tools we’re building enable office teams to seamlessly run their workspaces while also empowering service providers and small businesses to flourish.

About you:

• You love to work directly with customers and partners on a regular basis - you’re not afraid to pick up a phone because we all do the little things to win
• You excel in a cross-functional role: product, operations, and/or growth
• Mailchimp isn’t a zoo animal to you. You get marketing systems and how to optimize
• In a perfect world, you and data analytics would have a secret attraction in knowing what data is important and how to draw insights
• Writing isn’t just an elementary school requirement to you, but a passion in how to communicate to customers through products
• Building and launching new categories would provide you with immense satisfaction

Responsibilities: 

• Create marketplace merchandising strategy working closely with Category Managers, marketing, and design teams at Q to improve customer engagement and drive GMV growth
• Review and edit marketplace service page content and question forms to enhance clarity, improve consistency, and boost conversion across categories
• Work with category teams and Partners to create case studies and service specific content
• Develop events plan, targeting increasing awareness and trial among different Q customer segments and execute against it
• Ideate and develop category specific and cross-category promotions to drive share of wallet growth and strengthen Q one-stop solution value proposition
• Report on weekly, monthly, and quarterly results to marketplace leadership team

Qualifications: 

• Bachelor’s Degree in marketing, communications, or related field
• Experience running digital marketing programs with a focus on product marketing preferably on an online marketplace
• Strong analytical and planning capabilities and familiarity with building marketing calendars and programs with clear milestones and metrics
• Experience working in B2B settings and building communications with business customers
• Top-notch written communication skills