About Q:

Managed by Q is on a mission to make the world work better. Growing from a small room above a garment factory in NYC’s Chinatown in 2014, today we power thousands of offices across New York, San Francisco, Chicago, and Los Angeles.

The tools we’re building enable office teams to seamlessly run their workspaces while also empowering service providers and small businesses to flourish. 

About you:

• You’re the operational backbone supporting the Q client experience.
• You manage large scale projects from ideation to execution.
• You’re analytical and use data to drive decisions. Because of this, you see growth opportunities and operational improvements that are not easily observable.
• You embrace change and are quick to adapt and re-prioritize when you’re given a new ball to juggle.
• You love to solve problems. You do it incessantly and with a smile on your face.
• You’re a team player with a whatever-it-takes work ethic. No task is beneath you – from completing a pricing model analysis down to mopping an office floor.

Responsibilities:

• Identify and improve breakdowns and inefficiencies in day-to-day logistics and operations
• Develop, implement, and document policies and processes to support CX and to communicate to stakeholders and city teams
• Conduct independent analysis of our business and operational drivers to uncover new opportunities for better client experiences
• Partner with Product and Engineering teams to provide feedback on launches and products
• Build smart tools and workarounds to address immediate pain points while longer term solutions are readied

Qualifications:

• 2-3 years of experience in an operations or similar role within a high-output, highly challenging environment
• Bachelor’s degree required
• Excellent written and verbal communication skills
• Experience in a high growth technology startup strongly preferred

Benefits:

• Ground floor opportunity at one of the fastest growing companies in the world
• Competitive salary
• Generous stock options
• 100% coverage for medical, dental, and vision insurance
• An insanely supportive, hardworking team that’s building something BIG