Business Intelligence Lead

| Greater NYC Area
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Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s experiences.

We are seeking a Business Intelligence Lead to join our Global Commercial Operations team working out of our NYC office. We are looking for a trailblazer, who will build out our global reporting infrastructure to support a rapidly growing team. Your mission will be to build a function with the ability to turn commercial data into information, information into insight and insight into actionable business decisions across our organization.

Your Role

We are looking for someone with experience working with commercial data in order to drive insights into the efficiency, productivity, and performance of a sales force, as well as the lifetime value of clients.

In addition to working with your team members, you will also collaborate with many people from across the business to help solve problems and enlighten others with your data skills. You will be analyzing large data sets to create data reports and analysis that will primarily impact our Key Performance Indicators, amongst other things. We will provide some of the latest analytical tools and resources for you to work with these large data sets, such as Chartio, Amplitude and Amazon Redshift.

Responsibilities

  • Review and analyze the accuracy and consistency of our existing corporate and functional dashboards and build out a scalable and sustainable reporting infrastructure
  • Identify gaps in our current reporting and build relevant solutions to provide insights to the commercial operations teams
  • Work with stakeholders across commercial operations, finance, business systems and product to define key performance indicators
  • Analyze key trends in our commercial business to help improve our efficiency, productivity, and performance of our commercial team as well as the lifetime value of our customers
  • Communicate monthly performance and analysis to senior leadership
  • Regularly report and communicate on key findings to the executive team in order to drive business decisions
  • Support new business and commercial operations data projects to drive revenue growth and guide business decisions

About You

  • You are curious and obsessed with data; and feel confident to independently work with very large data sets
  • You have data mining skills (including data auditing, aggregation, validation and reconciliation) and experience with advanced modelling techniques, statistics, testing, creating and explaining results in clear and concise reports.
  • You have some understanding about what drives an organization, which factors influence a company’s strategy and how available data can contribute to the success of a strategy
  • You have experience working with SQL databases and Salesforce.com
  • You have the ability to communicate complex findings and ideas in plain language
  • You have experience with big data tools like Amazon Redshift, Google Bigquery, Hadoop or similar.
  • You have worked with real-time analytics and have likely worked with tracking tools like Amplitude, Mixpanel, Keen IO, Tableau, Chartio, Periscope or Looker.

We offer:

  • A key part of an exciting international growth journey
  • Great colleagues and a social working environment
  • Competitive salary
  • Stock Options
  • Full benefits & 401k
  • Paid family leave
  • Commuter benefits
  • Free lunch Friday and bagel Mondays
  • Snacks, ping pong, foosball, darts, etc.

About Trustpilot

Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.



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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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