• Ensure appropriate coverage of Partner and Principal support needs; manage schedule to cover for planned (vacation) and unplanned (illness, etc.) staff absences
• Provide onsite supervision for the Venture Operations Administrative team
• Work closely with Recruiting team to hire new team members as needed; including being part of the interview process
• Seek to continuously improve quality, morale, knowledge and teamwork through strong communication and daily involvement in coaching and development
• Schedule EA/AA team meetings and create agenda in collaboration with the Business Services Manager
• Develop and implement EA/AA team training and development programs in order to orient and support retention of staff
• Daily problem solving and prioritization of competing demands
• Keep abreast of time management, event planning and communication skills training/conferences/technology
• Provide performance feedback and goal planning; work with HR to support onboarding and termination of staff if necessary

• Liaise with property management when facility matters need to be discussed and resolved
• Own relationship with local supply vendors
• Manage office budget in partnership with the Business Services Manager
• Liaise with Business Services Manager to communicate issues in the office and ensure tight linkages on solutions to these issues via DV processes and procedures
• Assist in keeping the office a safe and healthy environment; administration of emergency plan, maintain safety documentation including emergency contact lists and emergency supplies as needed
• Ensure ongoing maintenance and upgrades of facilities by doing regular audits to determine what may be needed
• Lead social calendar of events in partnership with the Business Services Manager; provide support for event planning as needed, including offsite events as well as office retreats and onsite morale events
• Manage and coordinate the flow and schedule of the DV center and rooms for all client meetings, venture teams and activities
• Lead/participate in special projects as needed for the DV NY Leadership team
• Special projects as assigned

• Bachelor's degree strongly preferred
• 5-7 years of work experience in an Executive Assistant position preferably in a professional services environment or tech environment, or experience in a customer service role required; including at least 2 years managing an EA/AA team
• Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook
• Infrequent travel may be required
• Occasional evening and weekend work may be required

• Strong service orientation and sensitivity in responding to customer needs
• Demonstrated strong interpersonal, communication and facilitation skills
• High degree of flexibility in a fast-paced environment
• Ability to handle difficult situations with poise, understanding and tact
• Ability to handle competing priorities, keeping constant sight of the overall objectives
• Resourceful with strong problem-solving capabilities
• Strong organizational skills, project management skills and attention to detail
• Demonstrated effective and empathetic leadership and team management experience
• Willingness to perform a wide range of services from routine tasks to unique analyses
• High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality
• Decisive, pragmatic, fair and reason-minded
• A confident communicator
• A motivator and team player
• Unflappable and thick-skinned, with the personal fortitude to push back when necessary
• The courage and confidence to create an environment where people are comfortable speaking up
• The ability to settle disagreements as they arise

• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture.
• Experience working successfully within a complex matrix structured organization is essential.
• It is necessary to have the ability to understand and manage complex reporting relationships and incorporate multiple labor laws and cultures.

Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. Ready to take the lead? Visit us at BCGDV.com. APPLICATION PROCEDURE: Interested employees may contact Jasmine McNeil-Jones for further details. If you are interested in applying for this position you must inform your current line manager of your interest and intent to apply. If you are a BCG employee: Please use the following link to apply using our new BST & KT recruiting system B.E.S.T.: Business Services Coordinator
(If the link does not direct you to the site, please copy and paste the link directly into your browser) Interviews will take place after resumes have been screened for minimum requirements. If selected, a transfer date will be negotiated with your line manager. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. BCG is an E-Verify Employer. Click here for more information on E-Verify.