Client Experience Associate

| Greater NYC Area
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About Q:

Managed by Q is on a mission to make the world work better. Growing from a small room above a garment factory in NYC’s Chinatown in 2014, today we power thousands of offices across New York, San Francisco, Chicago, and Los Angeles.

The tools we’re building enable office teams to seamlessly run their workspaces while also empowering service providers and small businesses to flourish. 

About you:

  • You are customer centric and solution oriented. You can view situations from a customer’s perspective and provide the right recommendation to keep them happy.
  • You stay cool under pressure. An uncomfortable situation doesn’t faze you. You see every challenge as an opportunity to learn and come out better on the other side.
  • You are an effective communicator. You use your words wisely and speak plainly while staying personable and professional.
  • You are driven. You relentlessly pursue goals and inspire others to do the same.
  • You are positive and thrive in a team environment.

Responsibilities:

  • Provide exceptional service to clients across all Q cities
  • Educate clients on our platform to improve engagement and self-service
  • Solve problems strategically and retain flexibility in a dynamic environment
  • Gather insights about product modifications and market opportunities obtained through client interactions
  • Maintain a high level of service awareness at all times

Qualifications:

  • 0-2 years customer-facing work experience (B2B or similar experience preferred)
  • Bachelor’s degree required
  • Excellent written and verbal communication skills
  • Salesforce proficiency a huge bonus
  • Experience in a high growth technology startup strongly preferred
  • Ability to work non-traditional work hours

Benefits:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous stock options
  • 100% coverage for medical, dental, and vision insurance
  • An insanely supportive, hardworking team that’s building something BIG
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Location

233 Spring St., New York, NY 10012

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