Yotpo is the leading customer content marketing platform, generating reviews, social Q&A and rich media. We use the verified experiences of customers to increase businesses' on-site conversion rates, boost organic SEO ranks and reduce cost per acquisition, resulting in new customers and increased spend.

Client Success Strategist at Yotpo

Yotpo’s Client Success Strategist will be the first of its kind here in NYC and will spearhead driving the strategy behind product adoption. This person will be responsible for delivering unique business and marketing consulting for Yotpo’s premium customer base.

Utilizing his/her own understanding of e-commerce, the Strategist will work directly with the broader Yotpo Client Success Management team to gather ideas and opportunities to fulfill their clients’ online marketing or e-commerce needs. This person will be responsible for creating the strategies enabling our clients to best maximize all aspects of their digital marketing outreach.

We have worked hard to build up an impressive list of clients including GoPro and Adore Me, and you will be working on projects with well-known brands from small business to enterprise.

Our CEO, Tomer Tagrin, wrote “If you build a great company culture then your employees like to come to work, are value-driven and feel that they are a part of something great. If you succeed in creating such an environment, then who the hell would want to leave?” This environment is the result of having a culture in which entrepreneurship is an aspect of every facet of what we do, and each person’s contribution day in and day out directly impacts company growth as a whole. We are driven to become better in everything we do, and we do so by learning and growing from one another.

 

The Role:

  • Identify and design unique short and long term strategies for our diverse client base.
  • Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing.
  • Work individually with client success managers to ideate and deliver options and opportunities for their broad client base.
  • Become key influencer in the future of the Yotpo platform, providing suggestions derived from real business needs.
  • Deliver and follow through with a plan to teach and train client services on the changing ecommerce space and related marketing consulting areas.
  • Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments.
  • Develop opportunities to help the business drive upsells and renewals.

*This role is anticipated to travel quarterly.

Requirements:

  • 5+ years of successful experience in client management / strategy / consulting.
  • Experience of working with ecommerce and other website platforms, content management systems and responsive websites.
  • Ability to draw strategic insights from data generated in our Business Intelligence platforms and Google Analytics.
  • Expertise presenting concepts and vision to senior teams and influencing their strategic thinking.
  • Ability to communicate technical concepts to technical and non-technical audiences.
  • Solid understanding of the digital marketing channels, particularly search engine, social media and email marketing. Experience in retail or ecommerce is mandatory.
  • Knowledge of JavaScript, HTML and CSS is a plus.
  • Certification on Google Adwords, Google Analytics and Facebook Blueprint are a plus.
  • Preferably knowledge (usage or implementation experience) with any of the following eCommerce platforms: Demandware, Magento, Shopify, Bigcommerce, WooCommerce, or other proprietary or custom solutions.
  • Must have a valid U.S. work authorization to apply

 

Why Yotpo?

  • User-generated-content is now one of the top marketing buzz terms and we’re the leaders in fine-tuning the approach. Take Deloitte’s word for it: http://bit.ly/2016deloitte50
  • We offer a competitive salary and benefits (including 401K, health, dental and vision insurance)
  • This would be the very first hire for this specific role - you would be paving the way for every future Yotpo CS Strategist.
  • Opportunity to work directly alongside our VP of Client Services, Director of Client Success and an incredible team of smart, supportive, and like-minded people.
  • Titles are just that. Everyone in the office has equal respect for each other and we genuinely enjoy spending time with one another.

 

About Yotpo:

Yotpo is the leading customer content marketing platform, generating reviews, social Q&A and rich media. We use the verified experiences of customers to increase businesses' on-site conversion rates, boost organic SEO ranks and reduce cost per acquisition.

Our vision is to maximize each company's current customer base in order to provide verified content, resulting in new customers and increased spend.

Yotpo's network of 150,000+ stores is growing rapidly with over 5,000 stores joining and 100 million shoppers visiting every month. A few of our notable clients include Sears, Staples, and GoPro.



Company Reviews

The best part about working at Yotpo is the people. Getting to work with some of the most entertaining people I've ever met makes work a pleasure. We provide the best to our clients while having fun.
Emma Burgin
Customer Marketing Associate (Sales Development Representative)
at Yotpo
Yotpo culture pushes you past your expectations of what you're capable of. You're provided with every tool imaginable. All you need is the passion & drive to make this the opportunity of a lifetime.
Alexander Lazoff
Head of Retention
at Yotpo
I think our product is so incredibly awesome that I happily/successfully pitched it at a weekend party to a young woman's brand new business. She has a product demo Wednesday! And I had fun doing it.
Justin Katz
Customer Marketing Associate (Sales Development Representative)
at Yotpo
The people here are some of the most intelligent, dedicated and straight up hilarious people I've met, & I'm lucky enough to hire more of those people as we grow! Who says work has to feel like work?
Stevie Cogan
Recruiting Manager
at Yotpo
Introducing a great product to a fast growing market is a distant second to being part of this winning team.
Tom Rotem
VP of Sales
at Yotpo
This is the role I've been searching for my entire career. Yotpo fosters both professional & personal growth. I'm challenged every day; putting my skills to the test & taking them to new levels.
Drew Groesbeck
Manager, Account Executives
at Yotpo
Our collaborative nature allows for the teams to seamlessly work together. I know every new hire is going to be welcomed with open arms so it's exciting to find the best people to come grow with us!
Erin Slovon
Recruiting Coordinator
at Yotpo
I’m loving the opportunity to build something big from the ground up. It's so exciting to know we're making decisions that will shape how the company works when it's three times as big as it is now.
Randalle Hughes
Sales Operations Manager
at Yotpo
As a recent college graduate, it's exciting to be in an environment where I learn something new everyday while actively seeing the company grow around me.
Joe Talafous
Customer Marketing Associate (Sales Development Representative)
at Yotpo
Everything about this place is amazing. From the people to the culture and product, it doesn't even feel like a job. Everyday, I get to work with some of the smartest people in the industry.
Emeka Ogbonna
Account Executive
at Yotpo
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Why work with us
The primary perk of working at Yotpo is being surrounded by some of the most intelligent, driven and compassionate people you'll ever encounter. We all work very hard to become better professionals and better people. This business breeds professional growth.
Culture
Our employees are humble and invested in the growth of everyone around them. Each person individually gives 150% of the effort you'll find from employees elsewhere. We put in the extra hours - many of those hitting the phones and many of those drinking Bulleit or Bacardi-Diets (without lime) together after work.
Perks & Benefits
Endless Snacks
401K
Full Health, Dental & Vision (Health 100% covered)
Continued Training
Beer, Wine & Whiskey
Flexible Spending Account (FSA)
Coffee on Drip
Competitive Commissions
Pre-Tax Commuter Benefits
Massage Chair
Life Insurance
Company Outings & Team Building Events
Yotpo Eats (Lunch as a company once per month)
Employee Referral Program

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