Yotpo is the leading customer content marketing platform, generating reviews, social Q&A and rich media. We use the verified experiences of customers to increase businesses' on-site conversion rates, boost organic SEO ranks and reduce cost per acquisition, resulting in new customers and increased spend.
Yotpo’s Client Success Strategist will be the first of its kind here in NYC and will spearhead driving the strategy behind product adoption. This person will be responsible for delivering unique business and marketing consulting for Yotpo’s premium customer base.
Utilizing his/her own understanding of e-commerce, the Strategist will work directly with the broader Yotpo Client Success Management team to gather ideas and opportunities to fulfill their clients’ online marketing or e-commerce needs. This person will be responsible for creating the strategies enabling our clients to best maximize all aspects of their digital marketing outreach.
We have worked hard to build up an impressive list of clients including GoPro and Adore Me, and you will be working on projects with well-known brands from small business to enterprise.
Our CEO, Tomer Tagrin, wrote “If you build a great company culture then your employees like to come to work, are value-driven and feel that they are a part of something great. If you succeed in creating such an environment, then who the hell would want to leave?” This environment is the result of having a culture in which entrepreneurship is an aspect of every facet of what we do, and each person’s contribution day in and day out directly impacts company growth as a whole. We are driven to become better in everything we do, and we do so by learning and growing from one another.
- Identify and design unique short and long term strategies for our diverse client base.
- Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing.
- Work individually with client success managers to ideate and deliver options and opportunities for their broad client base.
- Become key influencer in the future of the Yotpo platform, providing suggestions derived from real business needs.
- Deliver and follow through with a plan to teach and train client services on the changing ecommerce space and related marketing consulting areas.
- Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments.
- Develop opportunities to help the business drive upsells and renewals.
*This role is anticipated to travel quarterly.
- 5+ years of successful experience in client management / strategy / consulting.
- Experience of working with ecommerce and other website platforms, content management systems and responsive websites.
- Ability to draw strategic insights from data generated in our Business Intelligence platforms and Google Analytics.
- Expertise presenting concepts and vision to senior teams and influencing their strategic thinking.
- Ability to communicate technical concepts to technical and non-technical audiences.
- Solid understanding of the digital marketing channels, particularly search engine, social media and email marketing. Experience in retail or ecommerce is mandatory.
- Certification on Google Adwords, Google Analytics and Facebook Blueprint are a plus.
- Preferably knowledge (usage or implementation experience) with any of the following eCommerce platforms: Demandware, Magento, Shopify, Bigcommerce, WooCommerce, or other proprietary or custom solutions.
- Must have a valid U.S. work authorization to apply
- User-generated-content is now one of the top marketing buzz terms and we’re the leaders in fine-tuning the approach. Take Deloitte’s word for it: http://bit.ly/2016deloitte50
- We offer a competitive salary and benefits (including 401K, health, dental and vision insurance)
- This would be the very first hire for this specific role - you would be paving the way for every future Yotpo CS Strategist.
- Opportunity to work directly alongside our VP of Client Services, Director of Client Success and an incredible team of smart, supportive, and like-minded people.
- Titles are just that. Everyone in the office has equal respect for each other and we genuinely enjoy spending time with one another.
Yotpo is the leading customer content marketing platform, generating reviews, social Q&A and rich media. We use the verified experiences of customers to increase businesses' on-site conversion rates, boost organic SEO ranks and reduce cost per acquisition.
Our vision is to maximize each company's current customer base in order to provide verified content, resulting in new customers and increased spend.
Yotpo's network of 150,000+ stores is growing rapidly with over 5,000 stores joining and 100 million shoppers visiting every month. A few of our notable clients include Sears, Staples, and GoPro.