CRM Manager

| Greater NYC Area | Hybrid
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Taboola is widely recognized as the world’s leading content discovery and distribution platform that now serves over 360 billion editorial and video recommendations to over 1 billion unique visitors every month.

 

Publishers, marketers, and agencies leverage Taboola's platform to retain users on their sites, monetize their traffic, and distribute their content to drive high-quality audiences. Taboola's technology analyzes real-time user data (such as geography, device type, referral source, collaborative filtering, and social media trends) to predict the top handful of items a user may want to consume next. Taboola's partners include a wide network of top tier publisher sites, including: MSN, NBC Universal, USA TODAY, Business Insider, Bloomberg and The Weather Channel.

 

Taboola is headquartered in New York City, and also has offices across the globe in Los Angeles, London, Tel Aviv, New Delhi, Bangkok, São Paulo, Shanghai, Beijing, Seoul, Istanbul, and Tokyo.

We are currently searching for an experienced, process-oriented, creative problem-solver to join our growing Sales Operations team. As a CRM Manager, you will lead a team to develop, optimize, and troubleshoot complex business processes powered by Salesforce and connected systems. This role will own the design, adoption, training, and maintenance, of Taboola’s CRM powered sales processes.

Responsibilities:

  • Build and maintain strong relationships with key stakeholders (eg. sales leaders, and end-users), identify KPIs, design and implement adoption initiatives based around core business practices
  • Identify, define, measure and communicate key productivity metrics extracted from the Salesforce ecosystem
  • Triage support requests from 300+ Salesforce users across all business units; scope and prioritize a development roadmap that addresses short term needs and long-term strategic objectives
  • Assess and analyze field requirements, proactively identify dependencies and collaborate closely with IS to design a suitable solution. Maintain focus on core functionality; identify and deprioritize low-value initiatives.
  • Design, lead and ensure a rigorous UAT program for changes to production workflows
  • Develop and maintain onboarding programs and materials in support of change management projects and ongoing adoption initiatives
  • Coordinate and project manage with Taboola’s Salesforce Support team
  • Maintain a detailed understanding of Taboola’s core IS infrastructure and support ongoing connectivity efforts between Sales Ops, IT, and related departments

Requirements:

  • 2+ years experience leading Salesforce/CRM projects with a business focus; experience with adoption initiatives is a plus
  • Proven ability to build consensus and execute complex change management projects
  • Excellent attention to detail & ability to proactively identify and communicate potential conflicts
  • Demonstrated ability for creative thinking and effective communication of complex concepts; ability to communicate effectively with developers and end-users
  • Expert ability to translate business requirements to technical design; experience managing and prioritizing the needs of multiple stakeholders
  • Salesforce Administrator Certification


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

19 W. 22nd Street 5th Floor, New York , NY

An Insider's view of Taboola

What are some social events your company does?

We do everything from hosting happy hours to city bike tours. We love to poll our Taboolars on what is working for them and what they want to see more of. As the Regional Manager for the Americas & LATAM, it's a beautiful thing to watch all the regions I support come together to participate in one initiative. For me, that resembles true community.

Karina Daves

Regional Workplace & Experience Manager, Americas

How do you collaborate with other teams in the company?

I work with Account Managers and Sales teams in setting a common goal to provide accurate and valuable materials for our clients. As a LatinX "Taboolar" and ERG leadership committee member, I collaborate with our SOMOS Taboola community to analyze our company culture and provide education about the LatinX culture to the rest of the company.

Kristy Dardano

Senior Advertising Sales Planner

What makes someone successful on your team?

We look for individuals with a strong sense of self, who are inquisitive and passionate about their work. Someone who is a self-motivated team player, who is also inspired by the impact their work has on the team is successful.

Ning Ning

VP, R&D

How do you empower your team to be more creative?

Every employee brings a level of passion with them to work, a willingness to take on a certain level of risk. We talk weekly about our values, our failures, and victories, making it perfectly okay to fail, but to make those failures learning experiences so that we can continue to improve and focus on (ninja style) execution.

Adam

CEO

How does the company support your career growth?

I'm part of a team that genuinely wants to help me grow as an engineer. I'm challenged every day to build products with the latest technologies, such as machine learning, at massive scale. Everyone really feels like family, with a genuine investment in you, personally and professionally.

Jacob

Software Engineer

What are Taboola Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Mentorship program

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