Plated is looking for a Customer Experience Associate to join our NYC HQ CX Team! We are an energetic, innovative, and people-focused team that is using technology and data to fix the biggest, ugliest market in the world.

An ideal candidate should innately understand the needs of consumers, so communicating your personal approach to excellent customer service should be second nature. Our Customer Experience Associates don't work from a script, because resolving our members' unique issues requires flexibility and personalization, not canned responses. If you're a great listener who can demonstrate patience, empathy, sound judgment and balanced decision-making, we want to meet you! Above all else, we want people who will contribute a positive, energetic, and organized approach to their roles within this highly functioning team. Does that sound like you?

*Currently our CX operates in shifts on Monday-Friday 9am-10pm EST and Sat-Sun 9am-5pm EST

You will:

• Serve as the primary contact between the customer and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics.
• Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone, e-mail, and live chat.
• Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution.
• Follow our customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business.
• Ensure proper security procedures are followed on all client interactions to support PCI Compliance and Personal Information management policies and guidelines
• Provide customer feedback and share information with other team members in order to continuously improve the customer experience and raise potential concerns

​Who you are:

• 1+ years of customer service experience in a premium category or luxury service environment.
• Excellent communication and active listening skills, comfortable talking to our customers via email, phone and chat.
• Goes above and beyond to personalize connection with the customer
• Detail-oriented with a focus on high quality.
• Can respond quickly to changing needs and adapt as necessary to meet new challenges.
• Demonstrated computer proficiency including email, web applications, and contact management software.
• Able to multi-task in a fast-paced environment and remain calm under pressure.
• Strong leadership skills both independently and in a team; strong sense of accountability

More About Plated

There are so many reasons to join Plated! We have one simple belief: In order to live better, you must eat better. We make it possible for consumers to cook fresh, quick and fantastic meals at home. We launched in 2012 and have been blown away by customer response since then. We want to bring even more wonderful people, like you, onto our team to continue redefining the way people think about food.

What's Plated like?

* We are an energetic, creative group that loves to laugh. We're a friendly place, where you will feel welcome and valued!
* We are using technology to fix the most broken market in the world. If you love problem solving in action, there is no better environment.
* Our office is open floor-plan with plenty of comfy collaborative spaces, beautifully situated in one of the loveliest Manhattan neighborhoods.
* Everyone has a voice. You'll be encouraged to contribute ideas that you have both in and outside of your team.
* The growth potential for your career here is awesome! You'll enjoy ideal opportunities for training and promotion within the company.
* Plated is run on integrity. Our company values are not lip service, we incorporate them into everything we do.

What are your rewards, benefits & perks?

This list is expanding all the time!

* The best part, you'll enjoy a free box of Plated meals weekly plus daily in-office free snack noms, test kitchen samples, bi-weekly company events & bonding, and even a monthly book club with great food & conversation
* We recognize your value offer competitive compensation, plus stock options, based on level and depth of experience.

* Progressive PTO Policy
* We offer insurance contributions to your premiums at 80% for medical and 50% of both dental and vision.
* We also have an annual education stipend for your career development, and the right environment to grow your career internally.
* There’s even more to come - we are growing our benefits offerings as we speak!