Customer Experience Specialist

| Greater NYC Area
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Overview

Do you love helping people? Are you smart, humorous, and creative? Are communication and working under pressure two of your best skills? If you answered “yes” to all of the above, keep reading!

As a member of our Customer Experience team, you’ll be the voice of SeatGeek. You’ll interact with customers through phone calls, emails, live chat and social media to resolve their issues and stay in the know about SeatGeek’s latest features. We are passionate about providing ridiculously good customer service, and our CX folks are some of the best and brightest in the industry.

Right now - we are looking for CX Specialists who can commit to weekend shifts from 10-5 on Saturday and Sunday. The more flexible your schedule, the better!

Who you are and what you have:

  • You have a bachelor's degree.
  • You are genuinely interesting, personable and intelligent. Current members of SeatGeek team include a former beekeeper, opera singer, gourmet hot dog vendor and an Olympic-hopeful fencer
  • You love live events and understand that purchasing tickets to see your favorite band is not the same as buying a stapler. In other words, you can empathize with SeatGeek customers.
  • Prior experience working in CX. A tech startup is a major plus.
  • You aren’t intimidated by numbers and understand the value of using data to make intelligent decisions.
  • You are a people person and are known to carry on a conversation with anyone.
  • You are passionate about technology and user experience.
What you’ll do:
  • Be the first point of contact for customer questions through phone, email, live chat, and social media (even on the weekends!)
  • Use metrics and consumer insight to help make SeatGeek better
  • Consistently go above and beyond for our customers (think generous refunds and unexpected gifts, just because!)
Perks
  • Competitive salary in a well-funded early stage company
  • $120/mo to spend on live events tickets
  • A laid-back, awesome workplace with an endless supply of snacks/coffee/beer, frequent team lunches, and team events
  • A superb benefits package that supports health/dental/vision
  • Citibike, Spotify/Rdio memberships
  • Three weeks of paid vacation per year
How to Apply
  • The applications process is a bit non-traditional. We ask applicants to complete a quick Excel challenge. The test file is located here: Excel Challenge. Instructions are located within the file.
  • Once you have completed the challenge, please upload the Excel file to a hosting service like Mega and include the link in the application form below.
  • Please note that using Excel is not a meaningful component of this job. So why the Excel challenge? We believe that applicants who do well on the challenge are more likely to be smart, computer literate, and good at following instructions.
  • Answer the 4 additional questions below
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlexFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • LookerAnalytics
    • SketchDesign
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Our office is in the heart of the Flatiron District, conveniently surrounded by multiple subway and Path stations.

An Insider's view of SeatGeek

What are some social events your company does?

The importance of gathering is baked into our DNA at SeatGeek! We always take time to celebrate milestones together, whether in person or virtually, and, while we throw an amazing End of Year party, my favorite events are a little more personal! We empower employees to create their own social events from fitness classes to crafting or or tv nights!

Erin

Workplace & People Programs Manager

What projects are you most excited about?

An ongoing project I am excited about is the redesign of one of the core flows in our app. It is a high impact, cross functional initiative and I love how we’ve been able to implement a new technical foundation, introduce new features, and improve the user experience. I’m looking forward to the initial release and gathering insights from consumers!

Jenny

Software Engineer II

How do you empower your team to be more creative?

We encourage teams to solve problems and create delightful customer experiences, not implement pre-defined solutions. Our teams leverage research/data to understand our customers needs and behaviors, but we also believe that giving teams the space to be creative during a discovery phase opens the possibilities of what they can come up with.

Bree

Director, Portfolio Management

What are SeatGeek Perks + Benefits

SeatGeek Benefits Overview

At SeatGeek, two of our goals related to benefits and perks are wellness and work/life balance. Whether it's generous time off or subscriptions for mental and physical wellbeing, we want to make sure employees are taken care of at work and outside of it.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
We partner with DEI job boards and employer branding channels. We also priorities HBCUs and underrepresented groups at colleges nationwide each year during campus recruiting for our R&D team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

SeatGeek employees receive a monthly ticket-purchase stipend for live events!

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