Customer Experience Specialist
You'll join the US business team to ensure that the customers we work with have a great experience. You will be the first point of contact for all customer support related matters.
Responsibilities:
Be the voice of Aircall - you will be on the front lines! This involves flexing your amazing troubleshooting skills via phone calls, emails, and live chat.
Provide swift and thorough solutions for customers. When absolutely unable to do so, escalate to the dev/tech team.
Take note and relay customer feedback and insights to Aircall's internal teams such as the tech, marketing and product teams, in order to constantly improve the customer experience.
Maintain an expert-level knowledge of our products and internal management systems as well as curiosity and awareness of new initiatives within in the industry.
Requirements:
You have at least 1+ year of experience in Support and are passionate about it.
You have a “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception.
You have superior written and oral communication skills.
You have strong people skills — you are friendly, a good listener, you ask good questions, and you're energized by personal interaction.
You are a team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment.
Brownie points:
You have a sense of humor and know how to make fun of yourself.
You are tech savvy.
Flexibility with schedule to meet the needs of the business.
Benefits:
All the caffeine you need to keep you going
Medical/Vision/Dental benefits
Tax-free commuter benefits
Your metrocard reimbursed
Gym reimbursement
Shiny new Mac gear!