Sisense is a dynamic Business Intelligence (BI) software product development company providing a complete solution for preparing, analyzing & visualizing big or disparate datasets. Over recent years Sisense has seen rapid growth and earned its reputation as the market leader in the BI space having thousands of satisfied users in over 49 countries.

Customer Success Manager at Sisense

Who we are:

​Here at Sisense we disrupt the Business Intelligence market. Our product allows business users to analyze BIG data with no help from the IT department. How? By building on a set of unique and cutting edge technologies, wrapped up in a killer product.

What are we looking for?

We are looking for an experienced Customer Success Manager to manage the post-sales relationship for assigned accounts, for building customer loyalty and satisfaction, consistent with revenue retention and growth objectives.

What will you do?

  • ​Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request.
  • Establish and maintain customer satisfaction across accounts through account planning, practive client communications, issue remediation and containment and performance measurement.
  • Protect existing revenue streams, identify and neutralize competitive threats
  • Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales.
  • Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
  • Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.
  • Conduct regular briefings on account status to senior management and other internal stakeholders
Requirements

What should you have?

  • 3+ years experience in account management/ client relationship support role
  • 3+ years of experience with IT infrastructure and application support
  • Previous experience working successfully with quarterly targets 
  • Extensive use of SQL and RDBMS systems (DB2, Oracle, SQL Server, ect.)
  • Proven track record of successfully building and nurturing multi-level client relationships
  • Success oriented attitude with focus on customer delight
  • Ability to forecast churn and upgrades for account base
  • Ability to tailor message formats and content based on audience 
  • Ability to lead and develop clear and creative solutions to complex issues while managing multiple initiatives simultaneously
  • Comfortable dealing with complex customer relationships, decision processes and competing agendas 
  • Bachelor’s degree and willingness to travel up to 50%

Advantage:

  • Experience with NoSQL databases such as MongoDB or Hadoop
  • Spanish speaking 
  • Experience with implementation of BI projects as well as ETL and BI tools such as; Informatica, SSIS, SSRS, BusinessObjects, Cognos, Qlikview or Tableau

Company Reviews

When I saw the Sisense product in action I knew I had to apply. The technology just made sense.
MIchael Quinlan
Account Executive
at Sisense
By far the best thing about Sisense is its people. In addition, there are lots of opportunities to grow and develop yourself.
Hila K
Professional Services Team Leader
at Sisense
I chose Sisense because of its extraordinary human DNA and the strong CAN DO approach the company holds.
Yael Turok
Director of Account Management
at Sisense
It’s a great place to work for because of the people. Great team, great atmosphere.
Hadar F
Account Manager
at Sisense
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Why work with us
Sisense is an award-winning software company, growing at an explosive rate and poised to disrupt the multi-billion dollar business intelligence market with groundbreaking technology and products.
Culture
We are dedicated to nurturing the fast-paced, vibrant startup atmosphere that has enabled the company’s success thus far while expanding our global employee base. This means hiring the best people and giving them the freedom to excel in what they do, as well as the tools and training to grow, improve, and gain experience in new & exciting fields.

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