Customer Success Trainer
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
The Job - Customer Success Trainer
Justworks is looking for a Trainer to join our growing Customer Success department. As a Trainer, your main responsibility is to support the team with ongoing learning and development initiatives. You will work closely with our Support, Account Management and Onboarding teams to both onboard new hires and keep our current staff growing and developing every day.
You are:- A lifelong learner who is passionate about professional development and instructional design
- A confident, clear communicator with strong presence
- Able to unpack, analyze and simplify complex materials or concepts to make them accessible
- An excellent team builder who is attuned to and able to adjust to different learning styles
- A patient mentor with a proven track record of leadership among your peers
- Experienced with project management and self-pacing to produce timely deliverables
- Flexible and able to excel in an environment of quick change and improvement
- Inquisitive - you genuinely enjoy figuring out how and why things work the way they do
- Continuously incorporating new information to enhance your perspective and experience
- Deeply caring about your teammates and customers
- Aligned with Justworks’ mission and share our values: Compassion, Openness, Grit, Integrity and Simplicity
- Deliver in-person trainings to newly hired team members and facilitate onboarding
- Monitor trainee progress through assigned track and coordinate follow-up reviews as needed
- Assess trainee engagement and mastery, track feedback and note areas to focus on for individual coaching
- Assist with inquiries and issue resolution by live-coaching peers on the team
- Regularly evaluate, update and enhance content for your assigned topic module(s)
- Create and mock up new content to support virtual trainings
- Book and setup necessary IT for in-person new hire training as well as ongoing development sessions
- Bachelor's degree
- Ability to identify service trends and the matching training to best assist with them
- Self-driven to be productive and seek out self-improvement
- Strong written and verbal communication skills with acute attention to detail
- Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
- Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
- Interest in organizational development, psychology, human resources or related fields
- Desire for a career path in training
