Flatiron Health’s mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges.

Desktop IT Support Engineer at Flatiron Health

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen to advance cancer care and accelerate research.

This NYC based role supports users in our NYC office, SF office, as well as a large population of remote workers. You will primarily support our remote workers and a typical day will include responding to IT requests, configuring laptops, administration of user accounts, onboarding new hires, and contributing to the varying “whatever it takes to get the job done” needs of our team. We are a small, growing team which means there are changing priorities, and plenty of opportunities for you to learn and contribute.

As a Desktop IT Support Engineer you will:
  • Be first point of contact for our remote workforce.
  • Provide day-to-day support and troubleshooting of Mac, PC, and a large fleet of Chromebook endpoints.
  • Be responsible for onboarding a sizable amount of remote workers every week. Onboarding includes backend administration of accounts and new employee orientation.
  • Troubleshoot and triage issues within our proprietary application that is being accessed by our remote workforce.
  • In addition, you will participate in supporting our in-office employees and be expected to efficiently field email, walk-up, and Slack IT requests.
  • Take lead on asset and software license management and develop workflows for maintaining accuracy.
  • Update and add new documentation for our employees in our knowledge base, workflows, and playbooks.
  • Participate in our on-call support rotation.

About you:

  • You have 1+ years experience in enterprise IT Support.
  • In-depth GSuite and Bettercloud administration experience.
  • You have experience with GSuite’s API and can automate system administrative duties using Google Apps Script, JavaScript, or Python.
  • Don’t necessarily follow the same recipe all the time. You challenge the status quo and optimize when it makes sense.
  • Like to have fun and have an approachable personality; after all, we are a service organization.
  • You are curious about how things work and have a knack for solving quirky (and non-quirky) technical problems.
  • You don’t settle for the “have you restarted your computer” fix. You want to understand the root cause of an issue.
  • You are customer service driven and excel at providing the best possible user support experience.
  • Some understanding of network protocols and services: TCP, UDP, TCP/IP and troubleshooting tools (ie ping,ipconfig, etc), DNS, DHCP.

Bonus points:

  • Apple Certified Mac Technician (ACMT) certification.
  • GSuite Administration certification.
  • Experience with support and administration of Casper Suite, Okta, LastPass Enterprise, and Active Directory.
  • Experience supporting Zoom video conference or similar technologies.
  • General A/V experience (videography, mics, soundboards, lighting, etc).
  • Previous work experience at a growing company.

Company Reviews

"Every new hire makes us better. No matter the role, we are looking for smart, curious and humble people who care about using their skills and expertise to make an impact in the fight against cancer."
Zach Weinberg
Co-founder, COO and President
at Flatiron Health
Find more startup and tech jobs in NYC
Loading...
Apply Now
Why work with us
Flatiron Health is made up of a cross functional, world-class team of about 400 employees and growing. To date, we’ve received $328 million in funding, led mostly by Google Ventures and Roche. We're passionate, curious individuals from a wide range of backgrounds, dedicated to improving treatment for cancer patients and accelerating cancer research
Culture
We have a very important mission and we take it seriously. At Flatiron Health, we hire people who are humble, curious, thoughtful, kind, and great at solving problems. These are our core values and the foundation on which our company is built. They guide how we hire, train, measure and reward our employees.
Perks & Benefits
Flexible Vacation
Free Daily Catered Lunch
Monthly Wellness Day
Monthly Happy Hour

Oh no!

You're fresh out of job post slots.

Upgrade your planmanage current jobs

Create an account

Let startups find you

Create a profile and upload your resume today.

Saved Jobs
Job Saved
Find your saved jobs by scrolling over this star

Oh no!

You're fresh out of job post slots.