Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen to advance cancer care and accelerate research.

This NYC based role supports users in our NYC office, SF office, as well as a large population of remote workers. You will primarily support our remote workers and a typical day will include responding to IT requests, configuring laptops, administration of user accounts, onboarding new hires, and contributing to the varying “whatever it takes to get the job done” needs of our team. We are a small, growing team which means there are changing priorities, and plenty of opportunities for you to learn and contribute.

• Be first point of contact for our remote workforce.
• Provide day-to-day support and troubleshooting of Mac, PC, and a large fleet of Chromebook endpoints.
• Be responsible for onboarding a sizable amount of remote workers every week. Onboarding includes backend administration of accounts and new employee orientation.
• Troubleshoot and triage issues within our proprietary application that is being accessed by our remote workforce.
• In addition, you will participate in supporting our in-office employees and be expected to efficiently field email, walk-up, and Slack IT requests.
• Take lead on asset and software license management and develop workflows for maintaining accuracy.
• Update and add new documentation for our employees in our knowledge base, workflows, and playbooks.
• Participate in our on-call support rotation.

About you:

• You have 1+ years experience in enterprise IT Support.
• In-depth GSuite and Bettercloud administration experience.
• You have experience with GSuite’s API and can automate system administrative duties using Google Apps Script, JavaScript, or Python.
• Don’t necessarily follow the same recipe all the time. You challenge the status quo and optimize when it makes sense.
• Like to have fun and have an approachable personality; after all, we are a service organization.
• You are curious about how things work and have a knack for solving quirky (and non-quirky) technical problems.
• You don’t settle for the “have you restarted your computer” fix. You want to understand the root cause of an issue.
• You are customer service driven and excel at providing the best possible user support experience.

• Some understanding of network protocols and services: TCP, UDP, TCP/IP and troubleshooting tools (ie ping,ipconfig, etc), DNS, DHCP.

Bonus points:

• Apple Certified Mac Technician (ACMT) certification.
• GSuite Administration certification.
• Experience with support and administration of Casper Suite, Okta, LastPass Enterprise, and Active Directory.
• Experience supporting Zoom video conference or similar technologies.
• General A/V experience (videography, mics, soundboards, lighting, etc).
• Previous work experience at a growing company.