Flatiron Health’s mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges.

Desktop IT Support Engineer (contractor) at Flatiron Health

This NYC-based IT role supports a large population of remote workers. It will be a 6 month contract position with the primary responsibilities of: 

  • Administration of a Google Suite/Apps instance which includes user, policy, organization management.
  • Provisioning new hire accounts in Google Suite/Apps and ChromeBooks for select new hires.
  • Providing day-to-day support and troubleshooting of IT related issues.
    • Most support will be over the phone or through remote desktop application. 
  • Maintaining and updating Knowledge and FAQ site.
  • Assisting IT staff with inventory and general IT duties in the main office.

About you:

  • It is a requirement that you have Google Suite/Apps administration experience. You should know how to set up policies, troubleshoot account issues, and general user management. 
  • You strive for customer service excellence by being empathetic and compassionate. You own user issues from cradle-to-the-grave.
  • Ability to support users with little to no technical know-how.
  • You have 1+ years experience in enterprise IT Support especially in a Helpdesk role.

Bonus points: 

  • Experience supporting Zoom video conference or similar technologies.

Company Reviews

"Every new hire makes us better. No matter the role, we are looking for smart, curious and humble people who care about using their skills and expertise to make an impact in the fight against cancer."
Zach Weinberg
Co-founder, COO and President
at Flatiron Health
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Why work with us
Flatiron Health is made up of a cross functional, world-class team of about 400 employees and growing. To date, we’ve received $328 million in funding, led mostly by Google Ventures and Roche. We're passionate, curious individuals from a wide range of backgrounds, dedicated to improving treatment for cancer patients and accelerating cancer research
Culture
We have a very important mission and we take it seriously. At Flatiron Health, we hire people who are humble, curious, thoughtful, kind, and great at solving problems. These are our core values and the foundation on which our company is built. They guide how we hire, train, measure and reward our employees.
Perks & Benefits
Flexible Vacation
Free Daily Catered Lunch
Monthly Wellness Day
Monthly Happy Hour

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