About Q:

Managed by Q is on a mission to make the world work better. Growing from a small room above a garment factory in NYC’s Chinatown in 2014, today we power thousands of offices across New York, San Francisco, Chicago, and Los Angeles.

The tools we’re building enable office teams to seamlessly run their workspaces while also empowering service providers and small businesses to flourish.

About the role:

As the Director of Account Management you will lead our growing account management team in New York, San Francisco, Los Angeles, and Chicago. You will provide the vision and leadership that will inspire your team through change and growth as the company continues to scale. You will own both client retention and upsell, and you will be a key part of Q’s growth organization as you lead your team to consistently exceed goals.

About you:

• You have experience building and leading high performing account management teams - responsible for both retention and upsell.
• You are a positive leader who naturally inspires and motivates others.
• You are highly process oriented and comfortable using metrics to influence decision making and strategy.
• You are solutions oriented and can execute quickly in a fast paced environment.
• You are a highly intelligent and effective sales leader who can effectively move initiatives forward both internally, and with clients.

Responsibilities:

• Exceed growth objectives by driving both retention and upsell while delivering an exceptional client experience
• Lead, inspire, coach, manage and motivate an A+ account management team, and including both individual contributors and managers
• Attract, hire and develop the best account management talent
• Build on an established culture of hard work, energy, fun, positivity and accountability
• Drive the definition and implementation of team structure, strategy, process and playbooks
• Work cross-functionally with other department heads execute against company initiatives

Qualifications:

• 5-7+ years relevant leadership experience managing an account management team responsible for both retention and upsell in a high growth environment; preference given to SaaS experience
• Successful track record of building A+ teams; experience managing managers preferred
• Natural leader with great energy, passion, enthusiasm, and intelligence
• Track record of using metrics and data to optimize sales process and performance
• Experience with proven models for coaching and developing teams
• Bachelor's degree required

Benefits:

• Ground floor opportunity at one of the fastest growing companies in the world
• Competitive salary
• Generous Stock Options
• 401(k) with matching
• 100% coverage for medical, dental, and vision insurance
• An insanely supportive, hardworking team, building something BIG