Director, Business Operations

| Greater NYC Area | Hybrid
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Based in New York, DigitalOcean is a dynamic, high-growth technology company that has built a global infrastructure platform to enable developers around the world to seamlessly deploy, manage, and scale their applications. With more than 750,000 registered customers and over 40,000 teams, DigitalOcean has become one of the fastest growing cloud platforms in the industry. Our mission is to simplify the complexities of infrastructure and create a cloud that teams of developers love.

Reporting to the COO, the Director of Business Operations is a strategic thinker who will work cross-functionally drive key initiatives through various teams, including Finance, Support, Sales, BI and others to more efficiently and analytically evaluate and execute upon key business goals. You will be responsible for the success of the business systems and processes, the immediate focus will be on the implementation and roll out of a number of new systems across the business in an effort to increase operational efficiency and performance across multiple groups. You will oversee and guide various program managers that will be tied into a range of departments across the business, and you will build a variety of scalable processes to ensure the success and predictability of departmental initiatives while promoting data-driven decisions. While this role is focused on Operations, you must be prepared to handle complex dependencies between resources, productivity and performance across the business.

What You'll Be Doing:

  • Partnering with the COO to drive performance and efficiency across the organization
  • Partnering with the COO to execute key initiatives and special projects
  • Influencing and collaborating with business leaders to implement initiatives that will require cross functional coordination and staying in tune with the commercial demands of the business
  • Overseeing, motivating and guiding departmental program managers across operational departments to ensure coordinated efforts and optimal results
  • Partnering with the business intelligence team to manage and coordinate data-based programs to support the business
  • Lead system integrations to ensure that the business is effectively taking advantage of external vs internal technical resources and solutions in order to drive maximum efficiency, performance and scale
  • Boost efficiency and reduce risks and associated costs by defining and extending repeatable and scalable program management processes/frameworks for the Operations teams
  • Develop and manage dependencies across a portfolio of initiatives
  • Establish a best practice approach to change management
  • Manage, communicate and negotiate changes in program strategies, expectations and deliverables with key stakeholders
  • Leverage data analysis to gather and integrate requirements in order to successfully complete programs on time and to specification.
  • Management of the risk associated with systems and change management
  • Vendor Procurement and Management in relation to key initiatives and programs across the business

What We'll Expect From You:

  • Strong mentoring and leadership skills across cross-functional teams
  • Strong strategic intuition and ability to develop operational plans to optimize business performance
  • Ability to create a Strategic Vision for the systems that support the business and the ability to execute on the plan
  • Architectural mind-set to optimize technology and build lightweight processes
  • Excellent communication skills to clearly communicate progress, change, and status updates both verbally and in writing or presentation
  • Program management experience in executing system integration projects for SaaS businesses and the associated change management programs required to bring the people along
  • Strong skills in planning with a proven track record of completing projects to their fruition
  • Effective at helping teams deliver to their commitments
  • Strong attention to detail and understanding of intricate cross-dependencies
  • Organization skills that mitigate against human error
  • Advanced problem solving skills balancing between budget, release schedule, and spec adherence

Why You'll Like Working at DigitalOcean:

  • We have amazing people. We can promise you will work with some of the smartest and coolest people in the industry. We work hard but we always have fun doing it. Archery classes, DJ lessons, and office pie fights are a thing. We care deeply about each other and take our “no jerks” rule very seriously.
  • We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development. You’ll need to be great to get hired here and we promise you’ll get even better.
  • We care about you. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
  • We invest in your future. We offer competitive compensation and a 401k plan with up to a 4% employer match. We also provide all employees with Kindles and reimbursement for relevant conferences, training, and education.
  • We want you to love where you work. We have a great office space located in the heart of SoHo NYC and offer daily catered lunches to keep your hunger at bay. We’re also very remote-friendly—we use Slack to communicate across the company—and all remote employees have the opportunity to take an all-expense-paid trip to our HQ to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needs—whether remote or in HQ.
  • We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • RLanguages
    • F#Languages
    • jQuery UILibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ConsulDatabases
    • ZKDatabases
    • Google AnalyticsAnalytics
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • MailChimpEmail
    • MarketoLead Gen

Location

Easy to access for employees both in and outside of NYC, our HQ is located in the heart of trendy SoHo.

An Insider's view of DigitalOcean

What are some social events your company does?

We host an annual Shark Week where the entire company comes together for a week of learning, team time, opportunities to network cross-functionally, social activities, and more. We also host internal Hackathons (or Shark-a-hacks, as we call them) twice a year along with an annual Shark Day!

Olivia

Senior Manager, People Operations & Analytics

What projects are you most excited about?

I'm really excited about our Managed Databases and App Platform offerings. Getting started on a new project can be hard, let alone the overhead of setting up infrastructure. With our App Platform and Managed Databases, developers can focus their attention on writing code.

Greg

Engineer II

What makes someone successful on your team?

Success on my team is fueled by my team’s mutual respect and trust. My team has given me all of the necessary tools needed to get the job done and I am trusted to contribute to company projects that will transform the business. It is invaluable to be surrounded by a team that is just as committed to my success as I am!

Melonie

People Operations Associate

What is your vision for the company?

DO is in a unique position as the entry point to the internet for 500,000 customers today, and with the potential to reach many millions more over time. We have an incredible opportunity to help the world's developers and entrepreneurs test their ideas, build their business and realize their dreams.

Yancey

CEO

What unique initiatives do you have that encourage innovation?

DigitalOcean sources meetups, conferences, projects, non-profit organizations, student-run hackathons, and individual developers who create useful content. The ethos here is community driven, and based on love, so we go out of our way to support developers and entrepreneurs who are creating meaningful technologies and businesses.

Daniel

Senior Developer Relations Manager

What are DigitalOcean Perks + Benefits

DigitalOcean Benefits Overview

DigitalOcean benefits offerings vary by region. You can expect to enjoy things like:
- Full Health Coverage: Fully paid health benefits for all our employees.
- Commuter Benefits: Local employees receive a monthly metrocard or equivalent reimbursement for remotees
- 401k Plan: It's never too early to start saving. DigitalOcean matches up to 4% of every employee's salary
- Education Support: All employees receive reimbursement for conferences, training or education
- Fitness &. Wellness Stipend: $100 per month to support your physical & mental health
- Internet & Phone Stipend: $200 per month to help support your WFH setup
- WFH Stipend: Ensure our employees are as comfortable as possible WFH!
- Monthly snack & coffee home deliveries
- Custom Workstations: Mac? PC? Linux? We’ll hook up your rig with your preferred equipment
- Flexible Vacation Time: Take the time you need to live a balanced and fulfilling personal life
- Headphones: Up to $100 for headphones of your choosing
- Teambuilding & Social Events: Hackathons, Shark Week (our annual company retreat), team offsites, anniversary parties and more

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Diversity employee resource groups
We launched our first 4 ERGs in June 2021
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
DigitalOcean's team fitness initiatives include In-office yoga.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
DigitalOcean gives employees unlimited PTO
Paid holidays
Paid sick days
Employees receive unlimited days of paid sick leave.
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Happy hours are hosted once per week in the warmer months.
Relocation assistance
Fitness stipend
DigitalOcean reimburses its employees up to $100 per month for fitness services and activities
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
DigitalOcean hosts lunch and learn meetings weekly.
Promote from within
Mentorship program
Continuing education stipend
Customized development tracks
Paid industry certifications

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