Who are we?

JOOR (jooraccess.com) is a VC-backed startup revolutionizing wholesale industry. Founded in late 2010, JOOR is the largest company of its kind and is growing fast, working with 200,000 brands and retailers worldwide. JOOR processed $15BN in transaction volume in 2016 - but we are a lean organization. By joining JOOR, you’ll have the opportunity to shape the team and change the way the wholesale industry does business.

Why work for us?

We’re building software that is revolutionizing an industry - http://bit.ly/29qRvdN We’re ranked one of the hottest startups in NYC - http://bit.ly/1mAAQYF
We have an open space work environment that fosters teamwork and collaboration - http://bit.ly/2dSyEIy

Why work for us?

• We’re building software that is revolutionizing an industry -http://bit.ly/29qRvdN
• We’re ranked one of the hottest startups in NYC -http://bit.ly/1mAAQYF
• We have an open space work environment that fosters teamwork and collaboration - http://bit.ly/2dSyEIy

What will you do?

• Help solve a real-world business problem
• Manage, coach, and motivate Customer Success Teams across all our offices - Domestic and Global
• Customer Renewal Strategy and Execution
• Develop a trusted advisor relationship with customers such that all activities are closely aligned with the customer's business case and business strategy, allowing them to recognize the full value of working with JOOR
• Manage Customer Success Activities Trial period: on-boarding; and training; product updates; cross-sell/up-sell; and customer success management platform
• Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment across all JOOR Offices
• Identify and grow opportunities, and collaborate with Sales to ensure growth target attainment
• Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption
• Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
• Work with the Talent Team to Hire
• Travel to all JOOR Offices
• Work cross-functionally with all teams to help grow and scale our product and company
• Drive Customer Success Outcomes: Drive increased engagement for new and existing customers; increase renewal rates and keep our churn rate near zero; expand our revenue in accounts through cross-sell and up-sell; influence future lifetime value through higher product adoption, customer satisfaction and overall health scores; and drive new business growth through greater advocacy and reference-ability

Who are you?

• Interest in solving real-world business problems
• 6 to 10 years of experience in SaaS Customer Success or Account Management
• Obtained a Bachelor's Degree
• Strong empathy for customers and passion for revenue growth
• Managed and lead teams of all sizes
• Experience analyzing data, trends to customer growth opportunities, and churn signs
• Excellent organizational, consulting, project management, and time management skills
• Ability to educate customers about complex ideas in an elegant, meaningful way for the benefit of internal teams and client discussion
• Excited to achieve annual financial bonuses based on reducing/eliminating churn
• Desire to work in a dynamic startup where your input is desired to help shape our offerings and how we interact with clients
• Love embracing technology - from Apps to CRM solutions
• Excellent negotiator
• You know how to get things done and motivate your team as well
• Analytical
• All-Star with Excel
• Curious
• Extremely resourceful
• Entrepreneur