Sisense is a dynamic Business Intelligence (BI) software product development company providing a complete solution for preparing, analyzing & visualizing big or disparate datasets. Over recent years Sisense has seen rapid growth and earned its reputation as the market leader in the BI space having thousands of satisfied users in over 49 countries.

Enterprise Customer Success Manager at Sisense
 Who we are:

Here at Sisense we disrupt the Business Intelligence market. Our product allows business users to analyze BIG data with no help from the IT dept. 

How? By building on a set of unique and cutting edge technologies, wrapped up in a killer product.

What Are We Looking For?

We are looking for an experienced Enterprise Customer Success Manager to manage the post-sales relationship for assigned strategic accounts, for the purpose of building customer loyalty and satisfaction, consistent with customer retention and growth objectives.

 The ECSM at Sisense are viewed as trusted partners by our account base. Tenacious, focused and well-organized individuals, the ECSM will become a key member of our team in New York City. The core responsibilities of this role involve managing relationships with users and decision makers in the account, managing revenue and growth objectives, being accountable for customer and partner satisfaction.

The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs and ability to custom tailor solutions for a variety of scenarios. Think you have what it takes?

What You’ll Do?

  • Manage the post-sales relationship for strategically significant accounts. Serve as the primary client contact and advocate for day to day and escalated issues and requests.
  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.
  • Ensure customer receives the upmost value from the Sisense product.
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
  • Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management and account planning sessions
  • Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
  • Actively grow existing account base to identify new value creation opportunities
Requirements

What Should You Have?

  • 3+ years’ experience of SaaS/Cloud account management supporting Fortune 500 companies.
  • Strong technical orientation.
  • Spanish speaking an advantage
  • Exceptional interpersonal, listening, written and verbal communication skills are a must.
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Superior critical thinking, decision making and problem solving skills.
  • Success oriented spirit with focus on customer delight.
  • Project management experience with excellent organizational skills.
  • Ability to tailor message formats and contents to the audience and get heard.
  • Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
  • Comfortable dealing with complex customer relationships, decision processes and competing agendas.
  • Previous experience working successfully with quarterly targets.
  • Bachelor’s degree, ability to travel 10%

Company Reviews

When I saw the Sisense product in action I knew I had to apply. The technology just made sense.
MIchael Quinlan
Account Executive
at Sisense
By far the best thing about Sisense is its people. In addition, there are lots of opportunities to grow and develop yourself.
Hila K
Professional Services Team Leader
at Sisense
I chose Sisense because of its extraordinary human DNA and the strong CAN DO approach the company holds.
Yael Turok
Director of Account Management
at Sisense
It’s a great place to work for because of the people. Great team, great atmosphere.
Hadar F
Account Manager
at Sisense
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Why work with us
Sisense is an award-winning software company, growing at an explosive rate and poised to disrupt the multi-billion dollar business intelligence market with groundbreaking technology and products.
Culture
We are dedicated to nurturing the fast-paced, vibrant startup atmosphere that has enabled the company’s success thus far while expanding our global employee base. This means hiring the best people and giving them the freedom to excel in what they do, as well as the tools and training to grow, improve, and gain experience in new & exciting fields.

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