The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

Bluecore’s Forward Deployed Engineering team (or the ‘FDE’s’ as they prefer to be known) is a crack team dedicated to helping Bluecore customers to extract maximum value from the Bluecore platform. In the role as FDEs, they bring their technical know-how to the front lines, working directly with customers to design and implement marketing campaigns that map to the customer’s vertical, audience behavior and product mix.

The Forward Deployed Engineer Manager will oversee the Forward Deployed Engineering team and be expected to maximize their productivity, ensure that they are providing the best customer solutions, enhancing the overall customer experience and developing and establishing client technology standards. The right candidate will seek to foster teamwork and accountability among direct reports, and encourage and exemplify healthy communication and cooperation with other groups in the company.

As a manager, you will be expected to be able to carry out the same tasks as the Forward Deployed Engineers in order to better guide and lead this team. You will have the ability to write our JavaScript integrations and configure our internal Domain Specific Language that is used to configure Ecommerce emails. You will also be expected to be an escalation point with our clients. Besides raw intellect and the ability to not take yourself too seriously, it is really important to be very detail oriented with all our work across many different clients, as we work with a multitude of billion dollar brands who have very stringent requirements around look and feel.

Responsibilities:

• Coach and mentor a team of forward deployed engineers, providing career guidance and holding regular one-on-one sessions.
• Help manage the career growth of your team and ensure that everyone has skill development plans.
• Work with our recruiting team to continue to build out the best team.
• Maintain a high bar for code quality through code reviews and helping the team think through edge cases that our customers will bring forward.
• Facilitate team meetings and team retrospectives.
• Partner with the Engineering and Product teams as well as other departments, and stakeholders to align on broader engineering and company initiatives.
• Serve as the technical escalation point-of-contact pre-launch; essentially, act as a sales engineer.
• Serve as the technical escalation point-of-contact post-launch: work closely with the rest of the Customer Success team and directly with clients to think creatively about customizations and different ways to leverage the Bluecore platform.

• A bachelor's degree in Computer Science is preferred.
• At least 5 years of experience in technology positions, at least 2 of them in a direct management position
• Experience working and communicating directly with customers.
• Fluent in Web Development Technologies including HTML, CSS and JavaScript.
• Ability to take ambiguous workflows and turn them into structured processes.
• Familiarity with Ecommerce is a bonus.

• Highly competitive compensation package and opportunity to work for one of the fastest growing start-ups in New York City.
• Laid-back office, casual attire. Jeans and a t-shirt always OK, though we have some pretty snappy dressers on this team. The choice is yours.
• Free breakfast, lunch, snacks, drinks.
• Ergonomic desk options from top to bottom.

• Monthly fitness stipend. Yoga, CrossFit, Spin … your choice.
• Monthly NYC metro card (or similar public transit pass) paid for.
• You’ll receive a MacBook Pro with appropriate software installed to complete your work.
• Full medical, dental and vision benefits program.

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.