Guest Services Associate
Guest Services Associate, Part-Time-Permanent
TodayTix is redefining the way you see theater. Through effortless access to the best shows, insightful
guidance on what’s playing, and thoughtful service at each moment along the way, we help guests
discover the best that each city has to offer on a regular basis. Since launching in New York in December
2013, we’ve amassed partnerships with more than 450 theater institutions globally. Operating in the
world’s most iconic theater markets, we secure the best discounted and full price tickets available for the
most sought-after shows in New York, London, Toronto, the San Francisco Bay Area, Los Angeles,
Seattle, Philadelphia, Connecticut, Boston, Washington D.C. and Chicago.
Make a Difference: We work with like-minded developers, designers, marketers, and business folks.
Have Fun: We know the importance of balancing work and play and can often be found at office outings,
Broadway shows, company events, and happy hours around the city.
As a member of the New York Guest Services team, you will report directly to a Senior Manager. Guest
Services Associates are responsible for assisting guests with ticketing inquiries, services issues, and a
base level of technical support via phone and email correspondence.
Duties:
● Field guest inquiries via phone, email, and in person.
● Meet pre-determined KPI targets to ensure consistency in service across various North American
markets.
● Represent the TodayTix brand in a professional, courteous manner.
● Assist in the maintenance and organization of ticket inventory.
● Support and contribute to guest loyalty and surprise and delight programs.
● Collaborate with the Guest Services team to complete projects as needed.
Basic Qualifications:
● Previous customer service experience.
● Proficiency in Microsoft Office Suite.
● Excellent oral and written communication skills.
● Highly organized and attentive to detail.
● Team player.
● Familiarity with ZenDesk is a plus.
Advanced Qualifications:
● Box Office, Ticketing, or Theatre Administration background.
● Open/flexible availability.
● Multilingual.
Application Instructions
● Apply via the web form at www.TodayTix.com/jobs.