Inside Sales at Peloton Cycle


As a member of Peloton's Inside Sales team, you will focus on achieving and growing measurable sales results from an existing customer database and inbound lead generation. The Director, Inside Sales will educate and skillfully guide customers through the Peloton buying experience while ensuring the highest level of quality, customer care, and integrity.



  • Manage inside sales process from lead to close
  • Actively monitor inbound sales phone calls, web leads and web chat for lead generation
  • Daily planning to maximize sales activities including phone, email, chat
  • Provide timely and accurate response and follow-up with all sales leads
  • Effectively utilize Peloton CRM system to track and monitor personal and lead activity, lead dashboards and reports, call lists and more
  • Sell the company's core product, accessories and ancillary product offerings (i.e., warranties) to new leads and existing bike owners
  • Prepare and present appropriate sales proposals
  • Achieve monthly, quarterly and annual personal and team sales goals
  • Maintain a consultative selling approach¬†by following Peloton sales methodology
  • Serve as product expert by providing up-to-date product information
  • Collaborate on lead generation and sales with Customer Experience and Marketing, as needed
  • Proactive, never fail attitude/ ability to work and motivate yourself independently while also working collaboratively and non-competitively with teammates


  • Mastery of and rigorous adherence to Peloton CRM system
  • Continuous daily monitoring of web chat and phone system
  • Prompt response and follow-up to all inbound leads
  • Lead qualification and objection handling
  • Time and sales pipeline management
  • Positive and energetic phone skills, excellent listening skills and strong writing skills
  • Proficient with standard corporate productivity tools (email, CRM, word processing, etc.)
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