IT Support Engineer
Yext is seeking a driven IT Support Engineer to provide assistance in all aspects of our global IT infrastructure. As a member of the IT team, you will provide technical support to Yext's team in our offices across the world. In our environment, you will administer and support a diverse technical environment, consisting of Mac, Windows, iOS and dozens of SaaS applications. Based on your unique skills and interests, you will also have the opportunity to work on projects to help us scale a high-growth startup company.
Responsibilities
- Provide technical support to a staff of 900+, ensuring they have the necessary tools in place to facilitate our continued growth and success
- Configuration of hardware and software for new hires
- Refine processes for onboarding and supporting users
- Inventory management
- Build and maintain clear, concise user documentation
Requirements
- 2-3 years of experience in an IT support role
- Strong familiarity with Windows 7/10 and OSX
- Strong analytical skills with demonstrated problem solving ability
- Excellent communication skills with a consistent desire to help and empower colleagues
- Ability to explain complex IT concepts in simple terms
- Fundamental understanding of TCP/IP and Wireless technologies
- Attention to detail
- Able to lift desktop computers and small servers
- BA/BS in IT/CS and enthusiastic about Information Technology
Preferred Requirements
- Experience with centralized authentication technologies (AD, Okta, JAMF Casper)
- Experience as an Administrator of Enterprise SaaS applications, such as: G Suite (Google Apps), Salesforce, Zuora, Box.com, JIRA, Zendesk
- A/V support experience
- Basic exposure to Linux and command-line tools
- iPhone and Android support experience
- Exposure to IP telephony
Compensation, Benefits & Perks
Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours / paid time off, and excellent health / dental / vision insurance. Our mission is to help people go places—both consumers to our customers’ doorsteps and our employees to new heights in their careers. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.
About
Yext is based in the heart of New York City, with offices operating in Berlin, Chicago, Dallas, London, Paris, Tokyo, and Washington D.C. Yext has been recognized as one of America’s fastest-growing companies by Inc. 5000 (2015 & 2016), one of Forbes’ Most Promising Companies (2014 & 2015), and one of Fortune's Best Places to Work (2014, 2015, & 2016). Most recently, Yext was named the #1 Workplace in New York City by Great Place to Work® and Fortune.
You can learn more about the Yext team and culture on the muse, our website, and blog.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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