Jr. Publisher Operations Analyst (2017 Graduate)
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As part of the Publisher Operations (“PubOps”) team, your problem solving skills will be put to the test in a dynamic, fast-paced environment where no two days are alike. You will be responsible for leveraging your technical acumen and strategic communication skills to investigate and resolve escalated issues on your assigned publishers. Along the way, you will query and analyze large sets of data, write scripts to automate manual tasks and generate error alerts, and manage relationships with publisher contacts.
Responsibilities
- Investigate and resolve escalated issues with publisher integrations
- Communicate technical details and business impacts of known publisher problems to both engineering teams and non-technical client teams
- Identify new publisher issues proactively by writing SQL queries and Python scripts to create automated alerts or ad-hoc reports from databases
- Lead new publishers integrations by tracking issues and managing timelines with publisher contacts
- Manage operational relationships with publishers by communicating open issues and spearheading support for new features
- Liaise with Business Development, Client Services, Product, Engineering, and Operations teams to provide expertise in publisher-specific features and functionalities
Minimum Requirements
- BA/BS in engineering or related technical field
- 0-2 years of work experience in an engineering or highly technical role
- Outstanding problem-solving and strategic-thinking skills
- Excellent interpersonal and communication skills
- Curiosity and eagerness to learn fast on the job
- Ability to manage competing priorities
- Strong experience in analyzing data through spreadsheets (Excel) and/or databases (SQL)
- Basic experience writing scripts to iterate tasks or manipulate data
- Familiarity with APIs a plus
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Compensation, Benefits & Perks
Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours / paid time off, and excellent health / dental / vision insurance. Our mission is to help people go places—both consumers to our customers’ doorsteps and our employees to new heights in their careers. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.
About
You can learn more about the Yext team and culture on the muse, our website, and blog.