Product Support Engineer
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A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.
The Role
As a Product Support Engineer, you have a deep understanding of Palantir's products and APIs. You collaborate with our customers, business teams, and development teams, continually building upon and applying our deep technical knowledge and skills across our product suite at every level.
From working with users and developers, both internal and external, we are deeply familiar with how users leverage and build on top of Palantir's products, and use our accumulated experience and expertise to help drive their direction. We anticipate questions, solve problems, and implement solutions to help turn abstract goals into reality.
Support Engineers also spend their time working on projects that affect many parts of the organization, including automating processes, coding custom tools, contributing bug fixes to various products, advocating for features with the product team, and managing instances that are vital to the success of Palantir.
Support Engineers solve important problems and provide tangible solutions in uniquely collaborative and creative ways; we are integral to the success of Palantir.
In this role, you will:
- Become an Palantir Product Expert.
- Collaborate with the Forward Deployed Engineering and Product teams in the development and design of creative solutions for our customers.
- Diagnose and resolve issues encountered in the field.
- Provide education and guidance on configuring and working with Palantir products to prevent problems before they occur.
- Contribute to the end-to-end quality of the product by verifying fixes and advocating for improvements.
- Coordinate and manage customer contact for critical product issues.
What We Value
- B.S./M.S. in Computer Science, Engineering, Information Systems, Math, Physics, or equivalent experience.
- Awesome problem solving skills and ability to break down complex concepts.
- Excellent analytical skills and attention to detail.
- Comfortable working in a fast moving environment with dynamic objectives.
- Ability to think creatively and define product and customer needs.
- Ability to work independently and make decisions under minimal supervision.
- Excellent teamwork and written/verbal communication skills.
- Experience coding with Java and/or web technologies a plus (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails, etc.).
Palantir is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us [email protected] or you may call us at (650) 473-9158.
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