The Role:

Intersection is revolutionizing the way information is shared in public spaces to ease and enrich people’s journeys through their cities and connect them to their communities. We connect brands with people where they are via relevant and impactful experiences, and we earn the trust of our partners through our shared mission, working together to build the foundation for a connected future.

As Vice President of Service Delivery for Link, you support the GM in developing, deploying and optimizing the Link services including free, ultra-fast public Wi-Fi, dynamic hyper-local advertising and messaging, phone calling, and internet based tablet applications for deployments in New York City, the U.K. and other cities as we expand. You will be responsible for developing service delivery strategies to optimize Link’s kiosk network for Wi-Fi service, form factor, and deployment pace and location. You will work closely with a dedicated team of engineers, product developers, analysts and project managers to ensure the ongoing performance of Link.

The Vice President of Service Delivery for Link is a key role and is integral to the success of Intersection’s marquee product. In this role, you will report directly to the General Manager of Link and be responsible for managing over $200M of deployed capital.

What you will accomplish:

• Lead cross-functional team of network engineers, GIS analysts, financial analysts, hardware manufacturers and franchise managers to develop alternative WI-Fi service designs to speed deployment, gain efficiencies and expand service
• Manage key vendor relationships and ensure performance standards are met
• Manage key partner relationships and ensure satisfaction and fulfilment of our contractual obligations and commitments
• Partner with internal and external stakeholders to develop technology strategies, advance new business opportunities, prioritize initiatives and manage expectations
• Act in a stakeholder capacity with internal product, sales and marketing teams to identify and implement innovative solutions to address project challenges and emerging needs.
• Support GM in overseeing the ongoing performance and support of the Link system
• Identify key vendors and partners necessary to scale efficiently and mitigate risks
• Manage project budget

What we are looking for:

• Extensive, senior-level experience managing major projects
• Strong technology and/or advertising-supported media background preferred
• Proven experience executing large urban projects, preferably including aspects of telecom or real estate
• Extensive capital planning and budget management
• Experience with utility construction projects, municipal permitting agencies and processes and New York CIty government is preferred
• Ability to oversee a portfolio of multiple projects, and develop and lead a team of key stakeholders
• Bachelor’s degree required, master’s degree preferred
• Excellent written and verbal communications skills
• Extremely strong work ethic, organizational skills, and attention to detail.

About Intersection:

We are revolutionizing the way information is shared in public spaces.

Intersection connects the digital and physical worlds to ease and enrich people’s journeys through their cities. Whether offering public services like free Wi-Fi and calling, providing people with useful information to get where they’re going, or simply brightening their day with native content that can be interactive and location-specific, our products help people engage with their communities and the cities around them.

Our wide-ranging expertise includes technology and design solutions; advertising innovation, production, and sales; and operations, maintenance, and support. We pair our human-centered methodology with cutting-edge technology, from virtual and augmented reality to machine learning, conversational commerce, and more. Whether partnering with private developers to create unforgettable experiences in neighborhoods and districts, with urban transit systems to revolutionize commuting and travel, or with municipalities and city agencies to transform how they connect with residents and visitors, our solutions are scalable platforms on which our clients can build the future.

Intersection was formed in 2015 as a merger between Titan, the largest municipal out of home company, and Control Group, a leader in technology and design innovation. We are backed by Sidewalk Labs, Alphabet’s urban technology company.

Intersection is an Equal Opportunity Employer.