Yotpo is the leading customer content marketing platform, generating reviews, social Q&A and rich media. We use the verified experiences of customers to increase businesses' on-site conversion rates, boost organic SEO ranks and reduce cost per acquisition, resulting in new customers and increased spend.

Retention Associate at Yotpo

In this consultative sales role as a Retention Associate, your main focus will be to ensure that our customers understand the value and impact Yotpo delivers to their business. To succeed in this role, you must have the innate ability to gain the customer’s trust quickly over the phone, to effectively express the product’s proven and past performance, as well as the potential future performance with the enhancements available. This requires both a superior understanding and passion for our product and expertise in the field of digital marketing.

 

Responsibilities:

  • Demonstrate the continuous value of our solutions by successfully renewing annual customers.
  • Address and resolve customer billing issues that arise pertaining to growth or general account satisfaction.
  • Assess key metrics to identify up-sell opportunities, providing better suited premium plans in accordance with client needs.
  • Continuously demonstrate your expertise in the market, and effectively consult customers on how to positively enhance their growth, success and ROI.
  • Contribute to procedural improvements and process.
  • Provide stellar customer support.

 

Qualifications:

  • 1+ years of sales, billing and/or account management experience
  • Bachelor’s degree preferred
  • A valid U.S. work authorization
  • Mad Multi-tasking Skills
  • Exceptional verbal communication skills, especially over the phone
  • Positive, polite, confident, sincere and friendly disposition
  • Ability to solve problems and think quickly on your feet.
  • Ability to stay calm, cool and collected during stressful phone conversations.
  • Flexibility in your role - we’re growing fast and the role evolves regularly!
  • An eye for detail

 


Why Yotpo?

  • We are at the forefront of something huge! User-generated-content is soon to be the top marketing buzz term and we’re the first ones fine-tuning the approach.
  • Titles are just that. Everyone in the office has equal respect for each other and we genuinely enjoy hanging out with each other.
  • True trajectory for growth - we’re a small team and in a small team, your hard work is noticed and rewarded.
  • Work with a coach who is dedicated to your career advancement.
  • We offer a competitive salary and benefits.

Company Reviews

The best part about working at Yotpo is the people. Getting to work with some of the most entertaining people I've ever met makes work a pleasure. We provide the best to our clients while having fun.
Emma Burgin
Customer Marketing Associate (Sales Development Representative)
at Yotpo
Yotpo culture pushes you past your expectations of what you're capable of. You're provided with every tool imaginable. All you need is the passion & drive to make this the opportunity of a lifetime.
Alexander Lazoff
Head of Retention
at Yotpo
I think our product is so incredibly awesome that I happily/successfully pitched it at a weekend party to a young woman's brand new business. She has a product demo Wednesday! And I had fun doing it.
Justin Katz
Customer Marketing Associate (Sales Development Representative)
at Yotpo
The people here are some of the most intelligent, dedicated and straight up hilarious people I've met, & I'm lucky enough to hire more of those people as we grow! Who says work has to feel like work?
Stevie Cogan
Recruiting Manager
at Yotpo
Introducing a great product to a fast growing market is a distant second to being part of this winning team.
Tom Rotem
VP of Sales
at Yotpo
This is the role I've been searching for my entire career. Yotpo fosters both professional & personal growth. I'm challenged every day; putting my skills to the test & taking them to new levels.
Drew Groesbeck
Manager, Account Executives
at Yotpo
Our collaborative nature allows for the teams to seamlessly work together. I know every new hire is going to be welcomed with open arms so it's exciting to find the best people to come grow with us!
Erin Slovon
Recruiting Coordinator
at Yotpo
I’m loving the opportunity to build something big from the ground up. It's so exciting to know we're making decisions that will shape how the company works when it's three times as big as it is now.
Randalle Hughes
Sales Operations Manager
at Yotpo
As a recent college graduate, it's exciting to be in an environment where I learn something new everyday while actively seeing the company grow around me.
Joe Talafous
Customer Marketing Associate (Sales Development Representative)
at Yotpo
Everything about this place is amazing. From the people to the culture and product, it doesn't even feel like a job. Everyday, I get to work with some of the smartest people in the industry.
Emeka Ogbonna
Account Executive
at Yotpo
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Why work with us
The primary perk of working at Yotpo is being surrounded by some of the most intelligent, driven and compassionate people you'll ever encounter. We all work very hard to become better professionals and better people. This business breeds professional growth.
Culture
Our employees are humble and invested in the growth of everyone around them. Each person individually gives 150% of the effort you'll find from employees elsewhere. We put in the extra hours - many of those hitting the phones and many of those drinking Bulleit or Bacardi-Diets (without lime) together after work.
Perks & Benefits
Endless Snacks
401K
Full Health, Dental & Vision (Health 100% covered)
Continued Training
Beer, Wine & Whiskey
Flexible Spending Account (FSA)
Coffee on Drip
Competitive Commissions
Pre-Tax Commuter Benefits
Massage Chair
Life Insurance
Company Outings & Team Building Events
Yotpo Eats (Lunch as a company once per month)
Employee Referral Program

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