Who are we?
JOOR (www.jooraccess.com) seeks to revolutionize the wholesale industry. Founded in 2010 and backed by top VC firms, JOOR's innovative mobile and web marketplace improves the way brands and retailers do business. JOOR has developed cutting-edge technology to facilitate wholesale transactions, attracting the best brand and retailers - creating the wholesale industry standard.

Sales/Retail Success Coordinator 
As a Sales/Retail Success Coordinator, you will play an essential role in ensuring that the Retail Success Team delights clients who are using our web and mobile applications. You'll work hand-in-hand with cross-functional JOOR Teams to build and improve processes to support our web users, give input on new features for our platform as we scale, and forge long-term relationships with Retail clients. You will also be responsible for driving revenue by generating leads for new prospective partnerships for the Retail team.

What will you do?

• Respond to high volume of customer-submitted email requests , phone support, live chats in a prompt manner
• Manage incoming Retailer Applications daily and determine if they are a fit to join our platform
• Troubleshoot and guide customers through website and mobile app usage
• Conduct calls with web users to identify opportunity and develop an action plan to lead to 100% adoption of our platform
• Analyze client usage, understand barriers to adoption and determine how to drive more transactions through JOOR to help reach our financial goals
• Manage incoming data requests from clients and track task completion with the JOOR Data Team
• Provide insights for dashboard to be provided to client on ROI to support contract renewal process
• Participate in cross-functional team support need where necessary
• Generate sales qualified opportunities to achieve revenue targets and drive pipeline growth
• Pre-sales prospecting, targeting, developing and qualifying prospective customers

What skills do you have?

• Bachelor’s Degree from a top-tier University
• Internship or relevant work experience in a SaaS Customer Success/Sales role a plus
• Strong proficiency in Microsoft Excel
• Strong analytical skills and experience helping to apprise decisions using data
• Experience creating marketing collateral – videos, one pagers, decks etc. a plus 
• Clear and concise written and verbal communication skills

What qualities are we looking for?

• Extremely entrepreneurial attitude
• Strong networking/negotiation ability
• Ability to identify opportunities that drive value
• Service oriented
• High emotional intelligence
• Ability to upward manage 
• Well organized with a strong attention to detail