Sales Operations Manager
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Full-time
HyperScience develops software to augment and automate office work. Our mission is to help large organizations radically improve their critical business processes, and to drive innovation around entirely new business processes, using the latest advances in applied AI and machine learning.
Our first products, aimed toward automating office work, are used by large Financial Services firms and Government organizations; and we’re also seeing interest across a variety of industry verticals including Healthcare, Retail, and Logistics, to name a few. We have raised more than $18M in initial funding from top VC firms including Felicis Ventures and FirstMark Capital. Our talented team (of mostly engineers) come from places like Google, Palantir, Addepar, and McKinsey.
We are looking for an experienced, metrics-driven Sales Operations Manager to help drive revenue and sales productivity by supporting our growing Sales and Customer Success organization. This individual loves data and can leverage data to devise innovative ways to continually improve our operational efficiency and performance.
This is a full-time position reporting to the VP of Sales and Customer Success and is located at HyperScience HQ in New York City.
Responsibilities
- Lay a rock-solid foundation for simple and scalable long-term operational processes and systems to support revenue growth.
- Lead execution of key initiatives with cross-functional teams to define KPIs, develop business requirements, set up workflows and implement operational plans.
- Ensure strong data quality standard across sales tools.
- Analyze data and present key issues and opportunities to senior leadership.
- Develop and maintain advanced data dashboards to provide insights into the business
- Drive and encourage sales discipline for accurate, consistent and timely forecast submission based on disciplined use of the sales process and tools.
- Define and implement standards for bookings and pipeline reporting to support the weekly forecast process.
- Participate in continual improvement of the HyperScience Sales Process.
- Support the sales planning process by providing the necessary data and tools to analyze bookings history and to rebalance territory definitions.
- Provide data and analysis necessary to accurately calculate OTE attainment and other incentive awards for sales reps.
- Define and consolidate performance metrics (quota performance, activity management, pipeline creation and quality, forecast accuracy).
- Analyze quota coverage metrics and identify areas for leadership attention.
- Ad-Hoc Reporting and Analysis.
- At least 3-5+ years of work experience in highly analytical role, ideally for a fast-growth Enterprise (SaaS) software company.
- Expertise in managing, architecting, and administering Salesforce.com, relevant integrations, and other Sales and Customer Success tools.
- Creative thinker comfortable working with ambiguity, genuinely passionate about data and analytics.
- Experience working with data to identify trends and make recommendations.
- Detail-oriented and strong multi-tasker with ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Comfort presenting to and interacting with large groups and with senior management.
- Demonstrated ability to work in a team environment with dynamic priorities and time pressures.
- Experience modeling compensation and quota structures a plus.
- Undergraduate degree from top tier university a plus.
Benefits and Perks
- 100% fully paid medical benefits for you and your family
- Life insurance
- 401(k) with 6% employer match
- 30 days paid leave
- Flexible work schedule
- Dependent Care Account
- Flexible Spending Account
- Generous maternity and paternity leave
- Gym membership
- Daily lunch and snacks
HyperScience provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HyperScience complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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