Salesforce Administrator

| Greater NYC Area
Sorry, this job was removed at 11:51 p.m. (EST) on Thursday, May 18, 2017
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Administration & Optimization:

    • Administer and configure Namely’s Salesforce Org based on best practices
    • Work with standard and custom Salesforce objects and their integration with our external ERP application, NetSuite
    • Manage all support requests and the administrative needs of our users
    • Manage user roles, profiles, security, workflows, processes, interfaces, and process flows
    • Design, develop, and maintain complex workflows rules, validation rules and custom workflow, etc.
    • Understand business needs across Namely and clearly translate them into business and functional user requirements for our development team
    • Identify opportunities for application optimization, redesign, or development
    • Perform unit testing, integration testing, and performance testing of new application functionality, then mitigate issues identified during testing
    • Work closely with the Business Systems team and stakeholders to create and publish best practices in relation to our products and Salesforce configuration
    • Maintain system documentation and SFDC policies and procedures
    • Administer licensing and track usage metrics for reporting and oversight
    • Be a student of Salesforce; evaluate new tools as they become available and implement where appropriate
    • Collaborate with cross-functional teams on new feature technical design, technical requirements, limitations, and implementation
    • Prepare and configure functional prototypes





  • Spearhead sales performance and SaaS metric reporting for our Sales, Marketing, Support, Professional Services, and Finance stakeholders
  • Create and manage reports and dashboards based on KPIs for stakeholders, and ad hoc reporting support upon request



Data Management:

    • Audit, uncover, and resolve data integrity issues on a continual basis within Namely’s Salesforce Org and with systems that integrate with it, such as Namely, NetSuite, etc.
    • Perform mass data imports/exports using API or various import tools




  • 2 - 4 years of experience as Salesforce Administrator
  • Strong technical and functional proficiency in Salesforce.com, performing tasks such as: security settings, workflow rules, custom object creation, reports, and dashboards
  • Ability to create technical documentation to support new builds and releases
  • In-depth knowledge of CRM strategy and systems
  • Demonstrable skills in gathering and translating business requirements into actionable project plans
  • Proven experience building components of a Salesforce system to support core business processes
  • Flexible in the face of changing priorities, with the ability to multi-task, and handle urgent interruptions with high level of professionalism and a positive attitude
  • Excellent analytical, process design and problem solving skills, combined with strong business judgment and demonstrated project management experience
  • Self-motivated with excellent communication, interpersonal and organization skills
  • Experienced in integrating 3rd party systems with Salesforce and NetSuite, preferred
  • Ability to coordinate with implementation partners, other IT managers, internal stakeholders and developers in providing solution suggestions and constructive feedback
  • Data migration and integration experience between various external applications
  • Fluency in Microsoft Office applications, especially Excel, PowerPoint, and Word
  • BA/BS/MS Degree in Information Systems Management, Business Administration, Data Science, Accounting, Finance or related field of study strongly preferred




Nice to Haves:

    • Salesforce Administrator ADM-201 certification a plus
    • Salesforce Developer certification
    • Project Management certification
    • Experience with various Business Intelligence tools
    • NetSuite Administration experience and certification
    • Knowledge of Celigo, Workato, and JIRA is a plus
    • Deep understanding of the SaaS subscription model and Annual Recurring Revenue is a big plus!

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Location

We're in the heart of the Financial District, just steps away from the major transportation hubs of Fulton Center and The Oculus.

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