1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including Ebay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.

1stdibs is seeking a Senior Marketplace Trust Associate to ensure the quality and integrity of the 1stdibs marketplace. This is a cross-disciplinary position that requires exceptional judgment, well-developed critical thinking and communication skills, and the ability to excel in ambiguous and quickly changing situations

What you’ll do

• Help drive strategy and design/implement process improvements with regard to customer disputes, dealer inquiries, and legal notices (e.g., copyright infringement claims)
• Review and respond to complex disputes and claims with customers, dealers, and creators, maintaining high service levels
• Help to streamline and improve fraud prevention and order triage activities, conducting
• Develop and execute internal and external processes for responding to dealer policy violations
• Contribute to the development of policies and product features aimed at building marketplace trust for both buyers and dealers, directly impacting the success of 1stdibs

What you'll bring

• Experience and/or interest in fraud prevention, investigation, or dispute management in e-commerce
• Excellent verbal and written communication skills
• Web savvy with strong analytical and research skills
• Exceptional judgment and critical thinking skills
• Can set work priorities in ambiguous and rapidly changing situations
• Comfortable contributing to a collaborative team environment
• Experience with luxury goods is a plus
• BA/BS degree

This position is designed for an up and coming professional with 3-5+ years work experience. Flexibility to work a weekend shift is a plus.