• Make sure that Smartly is known for the best-in-class service globally
• Understand the business ecosystem deeply, identify problems and solutions for businesses
• Build technical expertise in Facebook products including Ads API, Pages, Platform and provide consultative guidance to businesses
• Manage relationships with product teams and decision makers at businesses
• Work with the technological challenges of world’s largest online advertisers
• Help launch products including supporting Alpha and Beta programs
• Handle support escalations
• Quickly resolve advertiser issues, including campaign performance and product bugs
• Collaborate with customers, account managers and product development team to design new product features and improve existing ones
• Build internal and external facing materials for support and education
• Work with the nicest and brightest teammates in a flat organisation
• Have the opportunity to rotate globally between offices from 2 weeks to 12 months or longer
• Have a competitive salary + option plans
• Recharge yourself with full 5 weeks of paid annual leave
• Enjoy weekly breakfasts, Friday demos with beer and monthly sports with the team

• A genuine interest in online marketing
• Empathy and understanding for people from different cultures and backgrounds as well as the ability to work with global customers
• An analytical and technical mindset
• A technical background and programming skills.
• Willingness to push yourself to exceed your goals and an ability to learn new things quickly
• Always looking to improve and automate - being “lazy” with manual tasks is good quality. You can build your own tools to help you and rest of the team.
• Very fluent spoken and written English (main language of the company)
• Familiarity with AngularJS or some other modern Javascript framework

• Fluency in German, Spanish, Portuguese, French, Italian, Japanese, Korean, Chinese or other major languages
• Experience in technical client facing roles
• An eye for visual design, usability and user experience
• Professional experience in programming and web development. Our tech stack includes Ruby on Rails, Scala, React+Redux+Flow, PHP, MongoDB, Cassandra and PostgreSQL.

Recruiting process Smartly.io hires people that are extremely quick at learning new things because online marketing and Facebook as a platform evolve constantly with an incredibly fast pace. Our recruiting steps are designed to give you a realistic glimpse on some parts of the job, but also to test the ability and willingness to quickly learn and apply the fast-changing concepts of online advertising. The process is an opportunity for both you and us to investigate are we made for each other. We always want to find the most suitable position for each candidate, add points of more f2f between the process steps, and the specific role is discussed along the way. STEP 1 Your first task is to return us a homework assignment found here or here https://www.smartly.io/careers/challenges_business. Completing the homework requires learning the basics and even more challenging concepts of the Facebook advertising industry. We're pretty sure you'll find useful information from Facebook Blueprint and our own blog posts and case studies. Also, getting yourself very familiar with Facebook's own tools, especially Power editor, will help you in this and the following steps. It's not an easy task but we hope you show your very best to us, and use an organised structure and precision in your answer. STEP 2
Facebook Advertising Concepts Interview & discussion about your passions and preferred role with your potential new teammates. STEP 3 Smartly.io sales demo simulation in which you are to convince us to start trial with the Smartly.io tool. STEP 4
Discussions with our management team. P.S. Learn more about us in our blog posts: Why Fly 89 Employees to Greece — the Futur.io Offsite and How We Hire Great Business Talent — or check out what our teammate Claudio thinks about working at Smartly.io! Head's up!:
If you and Smartly are a perfect match and you are joining a local office (Berlin, SF, NY, SG), the first few weeks of your employment will be spent at the Helsinki HQ. This is where most of our employees are located (eg all of our developers and product management). You will begin with trainings and hands on work starting the first week. It is the perfect way to get familiar with the Smartly.io culture and get to know most of your awesome new teammates! "In Service Operations we have a mission critical role in ensuring that our customers get the full service experience they are paying for. We are on the front line every day, but also have a long-term role in scaling up the company. We are continuously learning not only how to analyse and plan our operations, but also how to execute fast in a rapidly changing industry. Working in Service Operations provides exciting international experiences, as working at our offices in Singapore, New York and San Francisco is strongly encouraged.” — Patrik Akrenius, Service Operations Engineer at Smartly.io