Specialist, Business Process
Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services, including Apple Maps, Microsoft Bing, Facebook, Google Maps, Instagram, Siri and Yelp. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales. Learn more about how we help put business on the map at yext.com.
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As Business Process Specialist, you will help design and optimize business process across the Yext Revenue Division, including analyzing existing processes and identifying inefficiencies, gathering requirements and designing new workflows, owning change management, and designing and administering systems to support new processes. In this role, you will team with Product / Engineering, Finance, Operations, Legal, and Sales Leadership and oversee the design of business processes across the division for the Enterprise, Partner and SMB channels globally.
Responsibilities:
- Design, build, implement, and document efficient and scalable business processes
- Manage cross-divisional projects with multiple workstreams against tight timelines
- Analyze existing processes and develop strategies for time and cost savings
- Develop end-user training material and deliver to large groups across the division
- Help configure and administer software systems such as Salesforce.com
Minimum Requirements:
- BA/BS Degree
- 2-4 years work experience in a project management role or operations role
- Strong communication skills: ability to work with and present to various teams and senior leaders
- Exceptional problem solving skills: demonstrated ability to develop efficient solutions to complex challenges
- Ability to learn fast and succeed in a collaborative, fast-paced, startup environment
- Strong proficiency with Excel analysis and building PowerPoint presentations
Preferred Requirements:
- Salesforce.com experience
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Compensation, Benefits & Perks
Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours / paid time off, and excellent health / dental / vision insurance. Our mission is to help people go places—both consumers to our customers’ doorsteps and our employees to new heights in their careers. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.
About
Yext is based in the heart of New York City operating in Berlin, Chicago, Dallas, London, and Washington D.C.. Yext has been recognized as one of America’s fastest growing companies by Inc. (2015 & 2016), one of Forbes’ Most Promising Companies (2014 & 2015) and one of Fortune's Best Places to Work (2014, 2015 & 2016).
You can learn more about the Yext team and culture on the muse, our website, and blog.
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