Strategic Account Manager
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
The Job - Strategic Account Manager
Justworks is looking for a Strategic Account Manager to join our growing Customer Success department. As an Strategic Account Manager, your main responsibility is to develop strong relationships with our largest customers and to ensure their long-term success on the Justworks platform. You will work closely with your accounts and act as an extension of their teams.
Account Managers are the customer’s voice here at Justworks. They are also the face of the Justworks brand to our customers. Needless to say, Account Managers play a vital role at Justworks, and we are building a world-class team!
What you'll do
- Be the main point of contact for your book of strategic accounts, and provide them with exceptional white-glove service throughout their time using Justworks.
- Build and maintain trusting, long-lasting relationships with your accounts, while keeping retention top of mind.
- Provide expert-level support to ensure customers have a clear and comfortable understanding of Justworks' continually expanding product and service offerings.
- Explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms.
- Organize, streamline, and project manage complex issues to ensure the success of the customer on the platform.
- Display a high level of professionalism and compassion when working with each account on sensitive matters.
- Work with internal teams to improve processes, with an eye toward improving customer experience.
- Collaborate cross-functionally with other teams (Benefits, Operations, Product, Marketing) as a customer advocate to improve processes and products that impact the customer experience
Who you are
- A customer fanatic with a proven track record of going above and beyond for your customers to deliver service excellence.
- Experienced with resolving challenging customer issues and are a recognized leader on your current or past team.
- A great communicator, able to simplify complex concepts into clear, easy-to-understand terms
- A problem solver who genuinely enjoys figuring out how and why things work
- Inquisitive and dedicated to lifelong learning
- Flexible and able to excel in an environment of quick change and improvement
- Passionate about continuing in their customer success career path, and committed to delivering service excellence in every customer interaction
- Care deeply about your teammates and customers
- Aligned with Justworks’ mission and share our core values: Compassion, Openness, Grit, Integrity and Simplicity
Qualifications
- Bachelor’s degree
- 3+ years of professional experience in Account Management at a product-driven company
- Experience in healthcare, HR or insurance industries a plus
- Excellent written and verbal communication skills
- Strong attention to detail with ability to manage competing priorities and multitask
- Superior technical and troubleshooting skills with ability to analyze complicated issues and offer insight to how they might be addressed
- A genuine desire to improve the quality of service we provide, as well as the experience of our team members
- Resourceful and adaptable! You are able to come up with creative solutions to complex problems.
- Aptitude for learning new products and subject matter, and helping others learn as well
Visa sponsorship for this role is currently not available.
Diversity at Justworks
Justworks’ vision is for all identities, backgrounds and expressions to be represented in the workplace. We're building the foundation for long-term success and intend to cultivate a safe, collaborative and inclusive space and company culture. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.