Trust and Safety Specialist

| Greater NYC Area | Hybrid
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Do you ever wonder what happens inside the cloud?

Based in New York and Cambridge, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging and interesting technology projects around, on a scale unmatched by few companie

We want people who are passionate about solving problems and protecting the cloud.

We are looking for an experienced and goal-oriented colleague to join the team whose mission is to safeguard the DigitalOcean user experience while providing a stable cloud infrastructure. Trust and Safety Specialists manage and mitigate risk through executing policies and strategies that strengthen the trust between DigitalOcean and our community while also contributing to the health and upkeep of the Internet of things.

Reporting to the Trust & Safety Manager, Trust and Safety Specialists focus on a myriad of areas, including content abuse (e.g. phishing, spam, malware), security (e.g. brute forcing, port scanning, account hijackings ), risk (e.g. fraud, morally objectionable subjects), legal and regulatory (e.g. DMCA, trademark, law enforcement requests, defamation), and more.

This position can be be based in New York or Cambridge. Cambridge applicants, please note that this role will require occasional travel to our office in New York for training, team building, and company events.

With over 200,000 customers utilizing 10+ data centers and 10,000+ hypervisors every day, our Trust & Safety Specialists never lose sight of the role we play in making the internet a more secure place for everyone. It’s a challenging and rewarding position in which you’ll handle sensitive data, onboard customers, investigate and handle abuse, and identify innovative ways to address issues in the future proactively.

What You’ll Be Doing
  • Vetting a high volume of Abuse claims, responding to reporters, and managing negotiations with impacted customers. Conducting fraud investigations and verifying payment information for new and existing customers.
  • Analyzing network traffic to identify compromised systems, negate floods and denial of service attacks, and pinpoint excessive resource use.
  • Enforcing the Terms of Service and providing information about “best practices” to our users.
  • Locating trends in abuse vectors, communicating with leadership to apprise of extent, and advocating for appropriate change to prevent future occurrences.
  • Collaborating with the Security organization and Infrastructure teams to harden account, platform, and service structures to combat hijackings and compromises.
  • Maintaining usability of DigitalOcean IP space by brokering de-listing requests from “drop lists” or block listings (Spamhaus.org) that prevent the flow of email for our customers.
  • Evaluating hosted content and following up based on DigitalOcean’s Acceptable Use Policy (may occasionally be exposed to adult content and other somewhat disturbing content during the process).
  • Assisting cross-functional groups such as Data, Capacity, and Cloud Operations to find creative solutions for infrastructure impacting events caused by customer activity.
  • Acting as “point of contact” for incident management and escalations, and providing supporting data for critical issues, downtime events, and Post-Mortem reports purview to Trust and Safety issues.
  • Preserving evidence for submission to Law Enforcement, The National Center for Missing & Exploited Children, or other Government entities for pending/ongoing criminal investigations.
  • Processing copyright violations conforming to DMCA requirements, actioning trademark infringement reports containing valid proof of registration, and consulting with Legal department resources to discuss gray-areas and evaluate company risk.
  • Determining customer eligibility for service limit increases and access to additional product tiers upon request.
What We’ll Expect From You:
  • Ability to stay calm under pressure; comfortable in high-stress situations.
  • Background with relevant technology (e.g. DNS, SMTP), and understanding of Linux systems.
  • Familiarity with reading a packet capture (e.g. WireShark/CloudShark).
  • Integrity and the willingness to do what is right - not what is easy.
  • An inquisitive nature and ability to perform extensive investigations.
  • Ability to quickly learn new systems and ability to adapt to rapid changes.
  • Strong analytical skills including the ability to quickly identify trends and patterns.
  • Positive attitude with a desire to keep our customers and the internet safe.
  • Willingness to work in a 24x7 setting (nights and weekends)
  • Bonus: Knowledge of Programming/Scripting (Ruby, Python, Bash).
  • Bonus: Experience working in a privacy role with access privileges to sensitive data.
Why You’ll Like Working for DigitalOcean:
  • We have amazing people. We can promise you will work with some of the smartest and most interesting people in the industry. We work hard but we always have fun doing it. We care deeply about each other and take our “no jerks” rule very seriously.
  • We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development. You’ll need to be great to get hired here and we promise you’ll get even better.
  • We care about you. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
  • We invest in your future. We offer competitive compensation and a 401k plan with up to a 4% employer match. We also provide all employees with Kindles and reimbursement for relevant conferences, training, and education.
  • We want you to love where you work. We have great office spaces located in the heart of SoHo NYC and Cambridge, and offer daily catered lunches to keep your hunger at bay. We’re also very remote-friendly—we use Slack to communicate across the company—and all remote employees have the opportunity to take an all-expense-paid trip to our office to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needs—whether remote or in office.
  • We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • RLanguages
    • F#Languages
    • jQuery UILibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ConsulDatabases
    • ZKDatabases
    • Google AnalyticsAnalytics
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • MailChimpEmail
    • MarketoLead Gen

Location

Easy to access for employees both in and outside of NYC, our HQ is located in the heart of trendy SoHo.

An Insider's view of DigitalOcean

What are some social events your company does?

We host an annual Shark Week where the entire company comes together for a week of learning, team time, opportunities to network cross-functionally, social activities, and more. We also host internal Hackathons (or Shark-a-hacks, as we call them) twice a year along with an annual Shark Day!

Olivia

Senior Manager, People Operations & Analytics

What projects are you most excited about?

I'm really excited about our Managed Databases and App Platform offerings. Getting started on a new project can be hard, let alone the overhead of setting up infrastructure. With our App Platform and Managed Databases, developers can focus their attention on writing code.

Greg

Engineer II

What makes someone successful on your team?

Success on my team is fueled by my team’s mutual respect and trust. My team has given me all of the necessary tools needed to get the job done and I am trusted to contribute to company projects that will transform the business. It is invaluable to be surrounded by a team that is just as committed to my success as I am!

Melonie

People Operations Associate

What is your vision for the company?

DO is in a unique position as the entry point to the internet for 500,000 customers today, and with the potential to reach many millions more over time. We have an incredible opportunity to help the world's developers and entrepreneurs test their ideas, build their business and realize their dreams.

Yancey

CEO

What unique initiatives do you have that encourage innovation?

DigitalOcean sources meetups, conferences, projects, non-profit organizations, student-run hackathons, and individual developers who create useful content. The ethos here is community driven, and based on love, so we go out of our way to support developers and entrepreneurs who are creating meaningful technologies and businesses.

Daniel

Senior Developer Relations Manager

What are DigitalOcean Perks + Benefits

DigitalOcean Benefits Overview

DigitalOcean benefits offerings vary by region. You can expect to enjoy things like:
- Full Health Coverage: Fully paid health benefits for all our employees.
- Commuter Benefits: Local employees receive a monthly metrocard or equivalent reimbursement for remotees
- 401k Plan: It's never too early to start saving. DigitalOcean matches up to 4% of every employee's salary
- Education Support: All employees receive reimbursement for conferences, training or education
- Fitness &. Wellness Stipend: $100 per month to support your physical & mental health
- Internet & Phone Stipend: $200 per month to help support your WFH setup
- WFH Stipend: Ensure our employees are as comfortable as possible WFH!
- Monthly snack & coffee home deliveries
- Custom Workstations: Mac? PC? Linux? We’ll hook up your rig with your preferred equipment
- Flexible Vacation Time: Take the time you need to live a balanced and fulfilling personal life
- Headphones: Up to $100 for headphones of your choosing
- Teambuilding & Social Events: Hackathons, Shark Week (our annual company retreat), team offsites, anniversary parties and more

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Diversity employee resource groups
We launched our first 4 ERGs in June 2021
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
DigitalOcean's team fitness initiatives include In-office yoga.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
DigitalOcean gives employees unlimited PTO
Paid holidays
Paid sick days
Employees receive unlimited days of paid sick leave.
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Happy hours are hosted once per week in the warmer months.
Relocation assistance
Fitness stipend
DigitalOcean reimburses its employees up to $100 per month for fitness services and activities
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
DigitalOcean hosts lunch and learn meetings weekly.
Promote from within
Mentorship program
Continuing education stipend
Customized development tracks
Paid industry certifications

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