Vice President, Partner Success

| Greater NYC Area
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Yext puts business on the map with the award-winning Location Cloud. We enable companies of all sizes to manage location data across their websites, mobile apps, internal systems, and the industry’s largest ecosystem of maps, apps, social networks, directories, and search engines including Google, Apple, Facebook, Bing, and Yahoo. Our products — Listings, Pages, and Reviews — enable the world's millions of businesses to drive face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.

The Yext Partner and Strategic Partner Divisions enable organizations - from digital agencies, SEOs, and webmasters to domain hosting corporations and automated marketing solution providers - to offer Yext’s suite of location solutions to small businesses. We help them put their customers on the Map!

The Vice President, Partner Success, reports into the EVP, Small, Middle Market & Partner and will drive and own the growth of our partner channel. By understanding our customers’ key business challenges and opportunities, this executive will drive growth in revenue per partner. This executive and their teams will drive revenue by increasing the number of end-customers each partner sells to and by increasing the value of each customer by driving additional products into the partner's’ product suite. As a result of this executive's’ leadership, revenue and retention of partners will increase.

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Core Responsibilities

  • Increase total partner revenue for the Yext Partner business which is comprised of 3k+ partners
  • Grow footprint of each partner in the number of businesses they sell to and the penetration of this base with the sale of additional products and services
  • Own incremental new business quota as part of revenue growth strategy
  • Onboard new clients consistently and seamlessly into Yext
  • Grow and scale training and certification programs for Yext
  • Optimize operational components for renewals, additional subscriptions, and customer adoption metrics
  • Own renewal processes and scale renewal revenue
  • Resolve account issues quickly, leveraging resources from across the company as needed
  • Act as client advocate inside Yext and escalation point for key issues
  • Stimulate innovative solutions to business and media issues
  • Collaborate with Yext executives on scaling and organizational planning
  • Leverage best practices in client management and technical innovation to ensure maximum retention and growth through appropriate cost and touch models
  • Lead, inspire, mentor and train team
  • Improve collaboration, staff growth plans and management best practices
  • Recruit and hire world class talent and manage performance to ensure career growth opportunities
  • Demonstrate Yext values and exemplary leadership, promoting an open working environment where opinions, views and ideas can be shared

Desired Experience

The ideal candidate has scaled and led a SaaS-based sales, renewal, account management, and customer success organization with experience managing high volume and high touch customer accounts. He/she should have experience with large-scale partnerships & strategic account management. This person has a passion for building processes and structure to ensure successful interactions between Yext partners and Yext executives. Career growth opportunity to become part of a scaling team, with the potential to help define the vision for how we support our most important partners. Success in this role includes achieving the following:

  • Developing and executing a cross-segment engagement strategy to drive measurable adoption, usage and customer satisfaction
  • Driving revenue through the account management organization in partnership with sales by identifying additional locations and upsell opportunities
  • Improving retention rates
  • Increasing customer usage and adoption
  • Driving upsells into current customer base
  • Identifying additional features and functionality to drive usage and customer satisfaction

Requirements

  • Bachelor's degree. Master’s degree preferred
  • 5+ years of experience in a sales role selling into an existing customer portfolio
  • 3+ years experience managing a team of sellers and/or account managers
  • 5+ years of work experience in digital, online advertising, marketing consulting or the technology sector
  • Power-user of Salesforce CRM
  • Proven ability to evaluate, develop, and reshape (as necessary) existing teams while mentoring and inspiring
  • Demonstrable experience in managing large volume of accounts, achieving 90%+ renewal rates and positive growth rates across a large portfolio
  • Success in consistently delivering growth numbers and producing accurate forecasts while maintaining a focus on profitability
  • Ability to work independently and in a strong team environment to deliver on detail as well as strategy
  • Proven track record working in driving customer adoption and retention
  • Passion for technology and innovation
  • Strong understanding of SaaS and its value proposition
  • Proven experience building and running a business
  • Passion and desire to grow the business
  • Excellent communication, presentation and negotiation skills
  • Strong analytical and negotiation skills, particularly at the executive level

Other Requirements

  • Flexibility for travel

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Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours / paid time off, and excellent health / dental / vision insurance. Our mission is to help people go places—both consumers to our customers’ doorsteps and our employees to new heights

in their careers. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.

About

Based in the heart of New York City, Yext has been recognized as one of America’s fastest growing companies by the Inc. 5000 (2015 & 2016), one of Forbes’ Most Promising Companies (2014 & 2015) and one of Fortune's Best Places to Work (2014, 2015 & 2016).

You can learn more about the Yext team and culture on themuse, our website, and blog.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • KafkaLanguages
    • Apache Solr / LuceneLanguages
    • HibernateLanguages
    • CSSLanguages
    • CompassLanguages
    • Soy and Groovy TemplatesLanguages
    • RabbitMQLanguages
    • jQueryLibraries
    • HadoopFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • YextCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SalesNavigatorCRM
    • GainsightCRM
    • PardotEmail
    • SalesforceEmail
    • PardotLead Gen

Location

The Yext Building is located in Chelsea — an iconic neighborhood on the West Side of Manhattan known for its art galleries and skyline views. The office soars 9 floors, has terraces on every floor, and is steps away from famous shops & restaurants including the Starbucks Reserve and Chelsea Market.

An Insider's view of Yext

What’s the vibe like in the office?

The fantastic vibe in the office is why I come in person more days than not. I have genuine friends that I look forward to seeing, and it's nice to meet some new faces, too. The free lunch and snacks aren't a bad perk, either!

Katie

Campus Programs Coordinator

What does your typical day look like?

My favorite part about my role has to be the people management on the day-to-day. It's so exciting and satisfying to watch your team grow and become great Yexters. The trust that you build with your team over time really makes challenging times and situations so much easier to navigate - you do it together!

Ashritha

Senior Manager, Services

How does the company support your career growth?

Yext has been the center of my career growth since I started here after college. If I had to boil it down to a single theme, it would be authentic support. I have been genuinely & authentically supported in every step I've taken here by my managers and co-workers from across the organization.

Jesse

Program Manager, White Glove Services

How do you empower your team to be more creative?

I try to lead with love & be vulnerable with my team. From my past experiences, I have come to believe that creating a space for everyone to be themselves is crucial to empowering them to feel like they can collaborate & create naturally. That’s when people do their best work.

Mofya

Senior Manager, Client Support

How would you describe the company’s work-life balance?

I visit the office twice a week on Mondays & Thursdays. I really appreciate the flexibility that Yext provides! Teams can typically decide what in-person, hybrid, or remote schedules work best for them.

Mary

Global Benefits Analyst

What are Yext Perks + Benefits

Yext Benefits Overview

Our top priority is maintaining our employee's and their family's health and well-being. We offer a robust benefits program, including top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.

In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, and our corporate gym membership (free gym access & discounted classes? Sign us up!)

We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Pension
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Meditation space
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program

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