Jobs at Aircall
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Director of FP&A

Aircall
Greater NYC Area
19 hours ago
+33
In this role, you will use well-honed analytical and communication skills to track and influence business performance. You will collaborate directly with heads of each operating unit, projecting and analyzing all facets of revenue and expense, with the objective to optimize growth and profitability. The ideal candidate will be able to demonstrate a background of strong financial acumen and applied knowledge of customer acquisition cost (CAC), payback period measurement, lifetime value (LTV), and all related concepts.

Customer Support Associate (Night Shift - Remote)

Aircall
Greater NYC Area
19 hours ago
+33
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Customer Success Coordinator (Porting Specialist)

Aircall
Greater NYC Area
19 hours ago
+33
Create and process all new ports & installs for new or existing customers accurately and in a timely manner. Handle local number porting escalations by facilitating close and frequent customer communication and escalating with underlying carriers. Coordinate with global internal resources across Aircall offices (NYC and Paris). Handle project ports and holding the role of project coordinator for porting updates. Meet deadlines and handle multiple projects and cases at a given time. Closely monitor porting lead times to ensure optimal port turnaround time. Troubleshoot with the vendor for service impacting issues. Work with a sense of urgency. Ensure all documentation needed for porting gets submitted in a correct and timely way. Contact customers by email and phone to communicate their porting statuses. Document all daily activities in Salesforce and Totango. Work closely with the Account Executives, Onboarding Specialists, Customer Success Managers & the rest of the client-facing team to accelerate the porting process.

Client Onboarding Specialist

Aircall
Greater NYC Area
1 day ago
+33
Review and understand clients’ business and communication challenges to successfully implement solutions Onboarding and training of new customers to ensure they are setup for maximum success. Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers. Maintain and track all projects and documentation. Ensure proper and consistent communication of status to the client and the Aircall team. Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition. Analyze, organize, and communicate customer feedback to the Product, Engineering and Sales Teams.

Engineering Manager

Aircall
Greater NYC Area
2 days ago
+33
Helping the team executing the roadmap. Mentor Engineers shipping releases respecting timelines and high quality development. Lead by example: Coaching and mentoring Engineers to excel at their work and grow within the team. Build the best delivery teams: hiring and onboarding Engineers. Sync with other Engineering Managers to propose and implement process, methodologies, practices and innovations on the entire Tech team.

Salesforce Admin

Aircall
Greater NYC Area
2 days ago
+33
In this role, you will report to the Director of Revenue Operations, and you will be a key member of a team that sits at the intersection of Sales, Finance, Product, and Customer Success. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

Sales Operations Specialist

Aircall
Greater NYC Area
6 days ago
+33
In this role, you will report to the Director of Revenue Operations, and you will be a key member of a team that sits at the intersection of Sales, Finance, Product, and Customer Success. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

Financial Analyst, FP&A

Aircall
Greater NYC Area
1 week ago
+33
We are looking for a dynamic and highly motivated FP&A Analyst. The analyst will be responsible for enhancing business performance and predictability through financial planning, value-added reporting, and analysis. As an analyst, you know how to communicate effectively, are detailed oriented, and a fast executor in a results-driven environment. You take initiative and are able to work in a dynamic setting across departments, and geographies.

Business Operations Manager

Aircall
Greater NYC Area
1 week ago
+33
Aircall is looking for a Business Operations Manager in our NYC office to support strategic initiatives run by the Aircall executive team. Your role is to coordinate and accelerate the execution of large, transversal projects that involve multiple functions and teams.​ We are looking for a talented professional with strong project management experience that are comfortable operating in a fast-paced, dynamic environment, and interacting with senior-level executives.

DevOps Engineer

Aircall
Greater NYC Area
1 week ago
+33
Aircall is on a mission to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Ambition, teamwork, transparency and community — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Partner Account Manager

Aircall
Greater NYC Area
1 week ago
+33
Be the main point of contact with our partners and direct the partnership lifecycle: from understanding the partner product strategy and helping drive the integration go-to-market to maintaining ongoing relationships and ultimately generating revenue through direct referrals. Build and cultivate lasting, meaningful relationships with our partners’ AEs, SEs, and leadership to increase awareness of the Aircall integrations. Engage integration partners to explore different and innovative strategies and opportunities. Effectively communicate our vision, value proposition, product roadmap, and go-to-market strategy to our partners. Collaborate with our Sales, Marketing, Product, and Customer Success teams to create partner enablement content and infrastructure. Prepare tailored presentation materials and conduct presentation and demos to accelerate partner acquisition and retention. Drive engagement, pipeline, and ultimately revenue through Strategic Partnerships.

Channel Partner Manager

Aircall
Greater NYC Area
1 week ago
+33
Aircall is looking for an outstanding Channel Partner Manager to help build and develop our Channel Partner program across the SaaS and telecom ecosystems. You will be responsible for acquiring new partners, drive them through our Channel Partner program and help them be successful. Your main goal will be to work hand-in-hand with our Channel Partners to generate new revenue.

Customer Success Manager

Aircall
Greater NYC Area
1 week ago
+33
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Senior Software Engineer - Backend

Aircall
Greater NYC Area
1 week ago
+33
Define and develop Aircall Public API v2 while ensuring its scalability and reliability. Help Aircall's partners to develop on-the-edge products with Aircall Public API. Perform technical developments on Aircall's architecture to transition from a macro-services architecture to micro-services architecture, in coordination with European teams. Improve our technical stack and our productivity by setting-up an event-driven architecture with real-time data analysis and dockerizing the whole stack for easier development.

Channel Partner Manager

Aircall
Greater NYC Area
1 month ago
+33
Aircall is looking for an outstanding Channel Partner Manager to help build and develop our Channel Partner program across the SaaS and telecom ecosystems. You will be responsible of acquiring new partners, drive them through our Channel Partner program and help them be successful. Your main goal will be to work hand-in-hand with our Channel Partners to generate new revenue. We are looking for a talented professional with strong BD experience

Partner Account Manager

Aircall
Greater NYC Area
1 month ago
+33
Aircall is looking for an outstanding Partner Account Manager to develop and nurture the relationship with a portfolio of Strategic Partners. As their single point of contact, the PAM will own the entire partner engagement lifecycle from solution definition/build to go-to-market and on-going alliance management. The objective is to grow revenue from the partnership via business referrals, co-marketing actions and co-selling initiatives. Candidat