Strategic Account Manager
Greater NYC Area
3 days ago
As a member of the Customer Success department, Strategic Account Managers are responsible for maximizing customer retention by proactively managing the entire customer journey from onboarding to renewal.
Identify key accounts to engage with based on quantitative metrics.
Strategically guide customers through engagement initiatives to help them operationalize the software at their pharmacies.
Execute upon set customer touch-points including (but not limited to) product trainings, obtaining product feedback, cancelation calls, discovery calls to qualify expansion opportunities, and strategic business reviews.
Analyze product usage data and translate the data into presentable ROI reports, effectively communicate findings to customers.
Stay up-to-date with the industry and product best practices to be a source of reliable knowledge for customers.
Leverage customer interactions to identify how the product can be improved to better fit customer needs.