Director of Client Service & Support
Greater NYC Area
2 weeks ago
Artivest is seeking a Director for our Client Service & Support team. You will be responsible for leading and managing a bi-coastal Client Services team supporting new and existing alternative investment platforms powered by Artivest technology and designed for advisors, wealth management firms, and asset managers. Client Service & Support works with direct high-net-worth clients, RIAs, broker dealers, custodians and operational counterparts representing the Artivest Open Network and the white-label platforms of our partners. You will also interact closely with multiple internal teams, including Engineering, Product Development, along with Platform and Operations to successfully deliver excellent transactional support. As the leader of Artivest’s Client Service & Support team, you will be responsible for ensuring that the team is maintaining exceptional response times and satisfaction across platforms, while maintaining strong internal communication to identify any areas of improvement based on feedback from the field.