Director, Partnerships Marketing and CX
Greater NYC Area
2 weeks ago
The Better Marketing and Customer Experience team is looking for an experienced team member with a background in marketing, customer experience, and operations to work with our Partnerships organization. Reporting to the CMO with a dotted line to our Head of Partnerships, this role will drive strategy and execution of marketing and customer experience solutions for B2B partnerships that range from co-branded to fully white labeled experiences.
You will partner with cross functional teams including product, technology, creative, business strategy, and operations to create end-to-end experiences for our partners’ customers including the digital product experience, email, text, branded content, and other marketing channels.
You will be involved in the up-front pitch and sales process with potential partners, deeply involved in standing up initial pilots, and responsible for scaling teams and operational solutions to support partnership solutions ongoing. Your relationship and strategic problem solving skills as well as ability to organize teams to deliver complex programs will be critical both internally and externally.