Jobs at Better.com
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Processing Expert Team Lead

Better.com
Greater NYC Area
1 week ago
+23
Better is looking for a Processing Team Lead to join our team in New York. This person will be responsible for managing a team of junior processors in tandem with processing a reduced pipeline. The ideal candidate will be a highly organized communicator capable of making sound decisions while maintaining composure in a fast-paced environment. Beyond producing high quality loans, our goal is to build a product that will ultimately reduce the cost of homeownership in America. With offices in New York, San Francisco, Irvine, Charlotte and Gurgaon, we are quickly expanding in order to deliver a delightful borrower experience through a combination of technology and people. Our office in Irvine is a key part of this strategy.

Senior Product Manager, Reliability Engineering

Better.com
Greater NYC Area
1 week ago
+23
Better.com is looking for a Product Manager with deep technical expertise for the Site Reliability Engineering Team. You will work closely with amazingly talented engineers, designers, data scientists and others throughout the company. Your role will be the glue that holds that cross-functional effort together from start to finish. Straddling the line between high-level approach and hands-on execution, you are well versed in product and business strategy; capable of communicating deftly about technical topics; and passionate about the impact an SRE team can have on developer experience, engineering teams, and business customers.

Director, Strategic Finance

Better.com
Greater NYC Area
1 week ago
+23
As the Director, Strategic Finance, you will be responsible for a wide range of strategic finance activities including fundraising, investor relationships, strategic planning and M&A. You will develop a deep understanding of our business and operating model in order to communicate our performance and plans, both inside the firm and externally.  Additionally, you will support senior management and business unit leaders through producing financial analysis supporting our overall corporate strategy and performance goals. You'll have excellent communication and interpersonal skills and will build relationships across the firm and with key external parties.

Sales Manager (New York)

Better.com
Greater NYC Area
1 week ago
+23
We are looking for a strong people leader to manage one of our teams of all star sales representatives. The right person for this role is an experienced Sales leader who is able to motivate their team to excellence. It is someone who knows what world-class sales and customer experience looks like, is itching to be the driving force behind an amazing sales team.   

Senior Underwriter

Better.com
Greater NYC Area
1 week ago
+23
Better is looking for a Mortgage Loan Underwriter to join our growing team! Using established underwriting guidelines, you will evaluate borrower financial and credit information in tandem with property valuations to inform lending decisions. Our underwriters work closely with all members of the production team throughout the process to bring loans to closing. Beyond producing high quality loans, our goal is to build a product that will ultimately reduce the cost of homeownership in America. With offices in New York, Oakland, Gurgaon, Charlotte and Orange County we are quickly expanding in order deliver a delightful borrower experience through a combination of technology and people.  You will have the opportunity to wear many hats, ranging from a visionary redesigning the needlessly complex mortgage process; a data analyst uncovering how to make the most impact; to a problem solver working with highly skilled engineers and industry experts to resolve technical and operational challenges.

Security Engineer

Better.com
Greater NYC Area
1 week ago
+23
Coordinate our bug bounty program, verifying exploits and crafting remediation plans. Evangelize and educate other engineers on secure coding and development practices. Work with engineers to develop a secure SDLC lifecycle that includes threat modeling and vulnerability assessments. Assess application and infrastructure architectures and provide recommendations and guidance on how to further secure systems from a practical viewpoint. Develop and document security policies, ensuring they stay up to date. Work with our SOC and Compliance team on third party audits and compliance reviews. Develop automations for enforcement of security policies during the build and deployment process of our systems. Assess and patch vulnerable packages and systems across our ecosystem. Implement, configure and manage our log management systems, EDR, IDS/IDPs and Firewalls in partnership with networking, SOC and IT teams.

Funding Analyst

Better.com
Greater NYC Area
1 week ago
+23
The Financial Products team consists of funding, debt/financing products, as well as the expansion into revenue generating strategic initiatives, such as Title and Homeowners Insurance. The team has perspective across all company functions and is deeply involved in strategic decision making. As a Funding Analyst, you will collaborate with your Financial Products peers, as well as other mortgage operations stakeholders to ensure our loans are funded efficiently and securely on a daily basis. You will also have the opportunity to represent the company externally, specifically by liaising with warehouse operations staff to ensure prompt and accurate disbursements. 

Operations Manager, Product and Technology

Better.com
Greater NYC Area
1 week ago
+23
The Product and Engineering teams at Better consists of about 100 engineers and 20 product managers. Together they are responsible for the end to end experience getting a loan at Better.com, as well as all the things behind the scenes automating and structuring the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions. The Product Operations Manager role will work with the Product, Design and Engineering teams along with their stakeholders to strengthen product feedback loops, operationalize processes and products, and to scale knowledge across the organization. As the team grows rapidly (we've grown >3x in last year) we want someone to focus on the product development process as if it were a product itself. Some examples of things you might be working on:

Director, Performance and Learning and Development

Better.com
Greater NYC Area
1 week ago
+23
We are looking for an enthusiastic, strategic and driven Director to oversee Performance and Learning and Development. This is a multifaceted leadership role with substantial runway and opportunity to build and scale three core functions within our talent organization: Compensation, Performance Management and Learning and Development.   This position is a builder role. We’re in hyper-growth mode, which means we need someone with the drive and passion to execute day in-and-day-out. Someone who is comfortable operating at both a macro and micro-level, who has the subject matter expertise to drive high level strategy and the operational and leadership acumen to build and manage high-performing teams. This role requires a high degree of business acumen, creative thinking and execution as well as strong organizational skills. 

Senior Director, Talent Strategy (HRBP)

Better.com
Greater NYC Area
1 week ago
+23
We are looking for an exceptional people leader and strategic thought partner to join our team as a Senior Director of Talent Strategy (HRBP). This is a newly created senior leadership position with substantial runway and opportunity to build and scale; to align people initiatives with business strategy in a fast-paced, constantly-evolving, hyper-growth environment.  We’re in hyper-growth mode, which means we need someone with the drive and passion to execute day in-and-day-out. Someone who is comfortable operating at both a macro and micro-level, who can drive high level strategy and who has the operational and leadership acumen to build and manage a high-performing team. This individual will assume full oversight of our Talent Strategy (HRBP) team and initiatives, including workforce planning, organizational design and executive leadership coaching. Success in this role requires a high degree of business acumen, creative thinking and strong organizational and relationship building skills. 

Director, Procurement

Better.com
Greater NYC Area
1 week ago
+23
As Director of Procurement you’ll be a key member of the Finance team reporting to the Corporate Controller. This opportunity includes building a best-in-class, holistic Procurement function and overseeing vendor management and strategy implementation. You will support business leaders in evaluating new and existing vendor agreements and maintaining vendor relationships. You will also advise executive leadership on sourcing and procurement strategies that will directly impact our financial performance and support Better’s growth plans. As the Procurement lead, you will participate in the company’s annual forecasting and budgeting process to drive savings in key cost areas.

Product Support Specialist

Better.com
Greater NYC Area
1 week ago
+23
Better is looking for a talented Product Support Specialist in New York City. In this position, you will be providing top-notch support for >1000 users of our internal software and tools. You're a great match if you possess fantastic communication, problem-solving and analytical skills, are driven to help co-workers and have the ability to dive deep into a new product to learn it inside and out.

DevOps Engineer

Better.com
Greater NYC Area
1 month ago
+23
Help the platform team build, secure, and manage core cloud infrastructure, including Kubernetes clusters, databases, CI/CD systems, and software-defined networking. Build internal tools to improve performance, quality, delivery, and observability. Participate in on-call rotations, troubleshoot performance and reliability issues, improve our runbooks, and practice incident response. Improve documentation for mission-critical systems and processes. Improve scalability and reliability through monitoring services and infrastructure.

Director, Treasury

Better.com
Greater NYC Area
1 month ago
+23
Forecast cash flow positions, related borrowing needs, and funds available for investment. Ensure that sufficient funds are available to meet ongoing operational and capital investment requirements. Oversee operational cash management process such as payments and bank reconciliations. Maintain banking relationships. Monitor third parties handling outsourced treasury functions on behalf of the company. Advise management on the liquidity aspects of its short and long-range planning. Oversee the extension of credit to customers and Credit from Vendors. Maintain a system of policies and procedures that impose an adequate level of control over treasury activities.

Engineering Manager, Data Science

Better.com
Greater NYC Area
1 month ago
+23
We're looking for an inspiring leader that will steer the strategy of a group of embedded Full Stack Data Scientists, elevate data to influence product and business decisions, shape and empower a growing team, and collaborate with internal teams to drive an actionable roadmap. You’ll be working closely with stakeholders to make sure they’re content and their needs are met, helping to prioritize efforts, coaching and mentoring data scientists, and staying at least a bit hands on until we grow the team to a point where that’s not feasible. The things we care about are:

Full Stack Software Engineer

Better.com
Greater NYC Area
1 month ago
+23
Build a system to evaluate thousands of rules and do a combinatorial search to find out what’s the best loan and how much can you afford. Build a way to match borrowers to programs to calculate and surface eligible discounts to them. Work on our Kubernetes cluster that helps us deploy 50-100 times/day with no downtime. Improve our CI pipelines that run thousands of tests across hundreds of thousands of lines of code in a few minutes (with about 85% coverage). Build a seamless customer facing experience which brings borrowers through the most complicated financial transaction of their life with confidence and ease. Integrate with email, text messages, and phone calls to unify all inbound/outbound communication and deliver real time updates to borrowers. Automate and augment the flow of data from our data stores so it can be used to drive decision making in our company. Work on integrating our loan management system with third party tools to bring us closer to automating the loan underwriting process.

Growth Analyst

Better.com
Greater NYC Area
1 month ago
+23
Better.com is searching for a Growth Analyst to help optimize our customer acquisition. Our Acquisition team plays a critical function in our drive to capture massive market share by identifying the right audiences to target, the relevant media channels to acquire them, and managing our spend across those channels with hawkish attention to performance. As part of this team, the Growth Analyst will work collaboratively with our Marketing, Product, and Affiliates teams to deliver against marketing and business KPIs. The ideal candidate has a successful track record of research/analytical success, experience executing projects under short timelines, and is excited to spearhead novel analyses in support of team and broader business goals. Responsibilities in this role will include:

IT Systems Administrator

Better.com
Greater NYC Area
1 month ago
+23
Better is looking for a self driven person to help us build, maintain, and oversee our IT function. This person will work strategically with our IT and Devops team to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide tech support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.

IT Systems Technician

Better.com
Greater NYC Area
1 month ago
+23
Better is looking for a self driven person to help us build, maintain, and oversee our IT function. This person will work strategically with our head of IT & various team managers to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide escalation support for the IT team & support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.

Manager, Strategy & Special Operations

Better.com
Greater NYC Area
1 month ago
+23
As a part of the Strategy & Special Ops team, you will have the opportunity to be a trusted thought partner to Better’s executive leadership team and CEO. Working with executives and leaders across functions such as Product, Operations, and Capital Markets, you will use a structured approach to develop and improve overall execution and delivery of our strategy. You will also lead on delivering solutions to the business’s most critical cross-functional problems.

Mortgage Processing Manager

Better.com
Greater NYC Area
1 month ago
Manage team objectives and KPIs throughout production cycles. Provide and coach through qualitative and quantitative feedback for direct reports. Monitor and develop processing daily cadence as the product continues to improve. Serve as first line of defense to diffuse customer escalations to management.  Support processing team on  thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan. Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions. Calculate qualifying ratios, determine creditworthiness.

Operations Associate

Better.com
Greater NYC Area
1 month ago
Better.com is looking for motivated individuals to join our mortgage operations team. Our mortgage operations department is a dynamic team of Processing Expert Associates, Processing Experts, Mortgage Underwriters, and Closing Experts. This team owns the majority of the customer journey from application review to underwriting, and all the way to funding and closing the loan. This team is responsible for building, verifying, and approving all home loans while providing transparent and consistent service and support for our customers. Our Operations Associates share and manage a pipeline of loans across our mortgage operations team, utilizing our proprietary platform to collect, verify, and prepare documents to satisfy borrower files at every step of the loan cycle. The ideal candidate will be a highly organized communicator, capable of making sound decisions while maintaining composure in a fast-paced environment.  We are happy to speak with you about whichever operations role is the best fit based on your experience!

Paid Search Analyst

Better.com
Greater NYC Area
1 month ago
Our Acquisition team is searching for a Paid Search Analyst, who will work cross-functionally with our Sales, Marketing, Product, and other teams to deliver against marketing and business KPIs. Better.com’s Acquisition team plays a critical function in our drive to capture massive market share by identifying the right audiences to target, the relevant media channels to acquire them, and managing our spend across those channels with hawkish attention to performance. Reporting to the Director of Paid Media, this hire will have a direct influence on our growth strategy and our ability to continue evolving our customer experience. Your responsibilities will include:

Sales Associate (Entry)

Better.com
Greater NYC Area
1 month ago
Getting on the phone and interacting with interested prospective customers. Working with our sales teams to build a pipeline of customers. Educating customers on what it takes to buy a home and partnering with them to make it happen. Taking a consultative approach in helping customers overcome issues and achieve their goals. Providing the best customer experience possible, which in turn will help you convert potential customers to Better customers.

Sales Associate (Experienced)

Better.com
Greater NYC Area
1 month ago
Getting on the phone and interacting with interested prospective customers. Working with our sales teams to build a pipeline of customers. Educating customers on what it takes to buy a home and partnering with them to make it happen. Taking a consultative approach in helping customers overcome issues and achieve their goals. Providing the best customer experience possible, which in turn will help you convert potential customers to Better customers.

Senior Full Stack Software Engineer

Better.com
Greater NYC Area
1 month ago
Build a system to evaluate thousands of rules and do a combinatorial search to find out what’s the best loan and how much can you afford. Build a way to match borrowers to programs to calculate and surface eligible discounts to them. Work on our Kubernetes cluster that helps us deploy 50-100 times/day with no downtime. Improve our CI pipelines that run thousands of tests across hundreds of thousands of lines of code in a few minutes (with about 85% coverage). Build a seamless customer facing experience which brings borrowers through the most complicated financial transaction of their life with confidence and ease. Integrate with email, text messages, and phone calls to unify all inbound/outbound communication and deliver real time updates to borrowers. Automate and augment the flow of data from our data stores so it can be used to drive decision making in our company. Work on integrating our loan management system with third party tools to bring us closer to automating the loan underwriting process.

Senior Manager Post Closing

Better.com
Greater NYC Area
1 month ago
Package and deliver loans to our investors. Analyze and formulate curative measures for investor conditions. Scan and upload closing packages received from title companies. Ensure delivery of collateral to our warehouse banks. Perform detailed audits on closed loans prior to investor delivery to ensure that loan is in compliance with federal and state laws, as well as applicable investor guidelines. Assist in effectively communicating with investors to satisfy all post-closing and post-purchase audit discrepancies. Verifies that all stipulations requested are valid and met to ensure that loans are saleable/purchased. Monitors pipeline views to ensure timely completion of assigned tasks.

Senior Product Designer

Better.com
Greater NYC Area
1 month ago
As a Senior Designer at Better, your task is to blend design and strategy to solve complex user problems. You must be highly strategic and detail-oriented, with a deep understanding of visual design, UX, and service design. We’re looking for T-shape designers – experts in one area, yet comfortable with a broad range of challenges. This can encompass everything from tough interaction patterns to intricate service design solutions. Across them all, you can balance quick delivery timelines and the voices of many different stakeholders. Product Managers, Engineers, Data Scientists, and UX Researchers will see you as a partner, not just an executor.

Senior UX Designer

Better.com
Greater NYC Area
1 month ago
About Better.com: We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans. By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet.  Better.com by the numbers:  We

SOC Analyst

Better.com
Greater NYC Area
1 month ago
About Better.com: We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical. So far, we’ve: Helped more than 10,000 families get home Financed over $3B in loans Saved families an average of $32,000 in fees over the life of

Software Engineer, Reliability

Better.com
Greater NYC Area
1 month ago
About Better.com: We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get a home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.  So far, we’ve: Helped more than 10,000 families get homes Financed over $3B in loans Saved families an average of $32,000 in fees over the life

Senior Front End Engineer

Better.com
Greater NYC Area
1 month ago
You are an HTML, CSS and JavaScript engineer with experience building user interfaces for complex applications. You have extensive experience with React, Ember, Angular, Vue or other modern JS frameworks. You have some experience with Node.js. You have great interpersonal skills and a willingness to go above and beyond when collaborating with designers, product managers and engineers. You have a keen product sense and know when a feature works and when it can be improved. You have a good visual and aesthetic sense – a portfolio of past projects is a huge bonus. You’re really detail-oriented. Like really detail-oriented. You’re obsessed with shipping fast, smooth, seamless experiences.

Platform Product Manager

Better.com
Greater NYC Area
1 month ago
Better.com is looking for a Product Manager with deep technical expertise for the Site Reliability Engineering Team. You will work closely with amazingly talented engineers, designers, data scientists and others throughout the company. Your role will be the glue that holds that cross-functional effort together from start to finish. Straddling the line between high-level approach and hands-on execution, you are well versed in product and business strategy; capable of communicating deftly about technical topics; and passionate about the impact an SRE team can have on developer experience, engineering teams, and business customers.

Assistant Controller

Better.com
Greater NYC Area
1 month ago
As the Assistant Controller, you will be the go-to person for continuing to create and fortify our various internal policies, procedures and control environment. This person will also help build, update, centralize and maintain all of the relevant financial and accounting policies and will implement and integrate tools that will be utilized by the Finance and Accounting teams and all other departments/verticals.

Senior Manager, Compensation and Performance Management

Better.com
Greater NYC Area
1 month ago
We are looking for an enthusiastic, driven and resourceful Senior Manager, Compensation & Performance Management to support our rapidly growing business. This individual will play an integral role on our Talent (people) team as a strategic and solution-oriented leader. Our ideal candidate has extensive knowledge of compensation and performance management principles as well as an understanding of our business needs and the market landscape.

Senior Manager, Talent Strategy Business Partner (HRBP)

Better.com
Greater NYC Area
1 month ago
We are looking for an enthusiastic, driven and resourceful Senior Manager, Talent Strategy Business Partner (HRBP) to support our rapidly evolving organization. In conjunction with business clients, stakeholders and speciality Talent (HR) groups, this individual will serve as on the ground and strategic HR support. This individual will advise on all matters relating to talent, including organization and leader effectiveness, organizational design, headcount management and support, learning needs/opportunities and conflict resolution. 

Engineering Manager

Better.com
Greater NYC Area
1 month ago
Help us hack a thirteen trillion dollar industry by building a product that will allow more people than the status quo to own a home and build wealth rather than rent for life. Better is looking for an Engineering Manager to join the tech team. Our engineering team is small, and you will be a big part of defining the technical direction and culture. We encourage proposals for projects off the beaten path, experimentation with different frameworks and libraries, and doing as you see fit to solve problems. We also offer above-market compensation and equity, as well as full benefits.

Manager, Treasury

Better.com
Greater NYC Area
1 month ago
Our Accounting and Finance team is hiring for a proactive and motivated Manager, Treasury. This individual will oversee corporate liquidity, cash flow, and risk management related to the company's financial activities. This role offers the unique opportunity to directly impact Better’s cash management and control environment. Reporting to our VP, Corporate Controller, this person will be an instrumental hire as the company continues to scale and will be expected to take on more responsibility at a rapid pace. 

Partnerships Business Operations Manager

Better.com
Greater NYC Area
1 month ago
The Better Partnerships Team is responsible for sourcing and developing strategic partnerships for Better.com.  The Partnership business development team members will oversee and assist with development, negotiation, implementation and oversight of new and existing strategic partnerships.

Director, Sales Insights & Strategy

Better.com
Greater NYC Area
2 months ago
The Sales Insights and Strategy (‘SalesOps’) team at Better is responsible for all tools, processes, and people operations related to sales. We are, in essence, the analytical and strategic arm of sales - a mix of strong analytical capabilities, sharp business acumen and “get stuff done” mentality. We use a structured approach to drive sales strategy across sales channels, develop operational plans to enable consistent and innovative approaches and lead execution against our recommendations.

Post Closing Manager

Better.com
Greater NYC Area
2 months ago
Package and deliver loans to our investors. Analyze and formulate curative measures for investor conditions. Scan and upload closing packages received from title companies. Ensure delivery of collateral to our warehouse banks. Perform detailed audits on closed loans prior to investor delivery to ensure that loan is in compliance with federal and state laws, as well as applicable investor guidelines. Assist in effectively communicating with investors to satisfy all post-closing and post-purchase audit discrepancies. Verifies that all stipulations requested are valid and met to ensure that loans are saleable/purchased. Monitors pipeline views to ensure timely completion of assigned tasks. Receive trailing documents, ensure they are in compliance, and deliver to the investor within the required time frames.

Customer Experience Manager

Better.com
Greater NYC Area
2 months ago
Customer experience is not always a top business priority in our industry, but at Better, it is core to our company. We’re building a world-class customer service organization -  one that combines highly effective processes and systems with a customer experience that people will rave about. We care deeply about our consumers and are dedicated to building an experience for them.  We are looking for someone to manage a team of Customer Experience Associates. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences. Someone who knows what world-class customer service looks like, and who is itching to be the driving force behind an amazing customer success team.

Customer Experience Associate (Entry)

Better.com
Greater NYC Area
2 months ago
Getting on the phone and interacting with interested prospective customers. Working with our sales teams to build a pipeline of customers. Educating customers on what it takes to buy a home and partnering with them to make it happen. Taking a consultative approach in helping customers overcome issues and achieve their goals. Providing the best customer experience possible, which in turn will help you convert potential customers to Better customers.

Volume Management, Business Insights Manager

Better.com
Greater NYC Area
2 months ago
As the Volume Management, Business Insights Manager, you will be responsible for optimizing our decision making skills across different product lines & business units. You will help create  a dashboard to help with all things data & reporting. You will also be instrumental in ensuring our metrics are accurate and up to date as well as be a key team member in charge of updating the executive-level team with synthesized trend reports.

Senior Designer

Better.com
Greater NYC Area
2 months ago
As a Senior Designer at Better, your task is to blend design and strategy to solve complex user problems. You must be highly strategic and detail-oriented, with a deep understanding of visual design, UX, and service design. We’re looking for T-shape designers – experts in one area, yet comfortable with a broad range of challenges. This can encompass everything from tough interaction patterns to intricate service design solutions. Across them all, you can balance quick delivery timelines and the voices of many different stakeholders. Product Managers, Engineers, Data Scientists, and UX Researchers will see you as a partner, not just an executor.

Director of Engineering, Data

Better.com
Greater NYC Area
2 months ago
Data Engineering: build pipelines that run in production, integrate new datasets, get everything into our data warehouse, build self-service platforms for the rest of the organization, etc. Data Analytics: work very closely with product managers or people in the business to understand how we can optimize the product, reduce user friction, improve user experience, optimize our acquisition budget, etc.  Data Science: build models to predict conversion rates and use for lead scoring, optimizing ad spend, etc.

Sr. Growth Product Manager

Better.com
Greater NYC Area
3 months ago
We know that buying a home is more than just getting a mortgage. It takes months of deep planning, researching, strategy and compromise to find a home that meets all of one’s needs and fits into their budget. We’re searching for a Sr. Growth Product Manager to drive the strategy and implementation of Better’s growth initiatives in partnership with our Marketing team. You’ll own the strategy, roadmap, and execution of key growth product initiatives. You will be a master at developing and testing hypotheses quickly. You’ll be adept at using consumer behavior analytics, user research, and experimentation to grow our user base, as well as maximize conversion rate and revenue per customer. This role is full-time and based in New York, reporting to the Director of Product for Growth.

Operations Strategy Manager

Better.com
Greater NYC Area
3 months ago
We’re building a world-class mortgage operations team - one that combines highly effective processes and systems with a customer experience that people will rave about. The right person for this role can easily pair strategic thinking with operational efficiency, constantly pushing for better. Someone who knows what world-class operations looks like, who stays awake obsessing about throughput and cycle times, and who is itching to be the driving force behind a team that others will one day talk about.   

Operations Strategy Associate

Better.com
Greater NYC Area
3 months ago
Support our core operational strategy, continuous improvement and non-stop optimization of our operations processes and systems leveraging a highly data-driven approach. Generate novel analyses that educate business decisions and drive KPI execution (e.g. productivity, cycle time, quality). Work cross-functionally to optimize existing processes for our global operations teams. Build an automated operations system that will continue to transform the industry. Support capacity modeling to ensure we’re utilized properly.

Manager, Sales Insights and Strategy

Better.com
Greater NYC Area
3 months ago
The Sales Insights and Strategy (‘SalesOps’) team at Better is responsible for all tools, processes, and people operations related to sales. We are, in essence, the analytical and strategic arm of sales - a mix of strong analytical capabilities, sharp business acumen and “get stuff done” mentality. We use a structured approach to drive sales strategy across sales channels, develop operational plans to enable consistent and innovative approaches and lead execution against our recommendations.

Email Operations Manager

Better.com
Greater NYC Area
3 months ago
You will own the daily email operations of the marketing org to ensure that campaigns are completed and deployed on time, in addition to building out our newsletter program. You will be responsible for creating and maintaining email templates in addition to developing a rigorous QA process to ensure all campaigns are accurate. You will collaborate with cross company stakeholders on shared deliverables and timelines, including partners in sales, product marketing, design, acquisition.  You will be responsible for the coordination, execution and analysis of all email campaigns and newsletters.

Customer Solutions Analyst

Better.com
Greater NYC Area
3 months ago
We are seeking a Customer Solutions Analyst to join Better’s fastest growing internal business, Better Settlement Services. The Analyst will be instrumental in the development, growth, and scale of Better’s rapidly expanding in-house title insurance agency.   The Customer Solutions Analyst will be responsible for fostering an industry leading customer-first experience, and will interact with customers, third-party partners, and internal teams across the organization in order to ensure operational excellence. The ideal candidate will be detail oriented and able to execute day-to-day operations without losing track of strategy and long-term initiatives. The ideal candidate is a highly organized, data-obsessed, results-driven professional seeking an opportunity to make an immediate impact on customer experience.

Associate, Sales Insights & Strategy

Better.com
Greater NYC Area
3 months ago
Better is looking for an analytically minded sales enthusiast to work alongside our Sales Operations Team. The Sales Insights and Strategy Associate will conduct experiments and synthesize results; develop and leverage technology to identify and track KPIs and generate key reporting packages; and help to implement sales effectiveness strategies.  As the company continues to grow, this individual will be key in driving our ability to create win-wins for Better and our borrowers.

Director of User Research

Better.com
Greater NYC Area
4 months ago
The Director of Research here at Better will lead all user research within product design and develop new capabilities. You will identify and set product strategy,  create complex UX ecosystems and build a team that pushes past the boundaries of what currently exists. You will work closely with other leaders in the company while creating a customer-centric and insight mindset for the business to make informed decisions and creating the best products that meet our design standards. 

Associate General Counsel

Better.com
Greater NYC Area
4 months ago
 At Better, we believe in making home finance more more accessible, easier to understand, and cheaper for all Americans. We are committed to this important, impactful work. This person will be joining us as we scale across the organization and expand our mortgage operations into new states. The successful candidate will provide guidance to mortgage operations teams, draft and review contracts, oversee complaint management, review marketing copy, conduct legal research, respond to regulatory inquiries, oversee outside consultants and assist the General Counsel/Chief Compliance Officer with special projects. This is a fantastic opportunity to be a key member of a legal/compliance team that is critical to ensuring the thoroughness of our loan origination process and our ability to deliver for our clients during a pivotal stage of our company’s development.

Lead Designer

Better.com
Greater NYC Area
5 months ago
As a Lead Designer at Better, you will be a highly strategic, self-sufficient problem solver. You bring impeccable design taste, a meticulous attention-to-detail, and a passion for representing the user. You will help navigate the complexities of daily UX and service design problems, while helping push the boundary of what design means at Better. We’re looking for Lead Designers who are excited by building something from scratch. As a Lead, that’s what you’ll do -- lead, define, and deliver work with tangible business value and real user impact. That means that you partner with Product Managers, Researchers, Engineers and other Designers to shape the overall vision and uphold the standards of the solution.

Senior Military Recruiter

Better.com
Greater NYC Area
6 months ago
Build, develop and manage military recruiting strategies surrounding veteran and military spouse hiring and cross-functional talent. Thinking outside of the box to find talent at every opportunity. Partnering with hiring managers on ensuring a strong candidate experience. Developing cadence with hiring managers for pipeline and interview process updates. Translating military experience into professional opportunities and educating the business on ways military talent can uniquely contribute to our mission.

Processing Expert Manager

Better.com
Greater NYC Area
6 months ago
Manage team objectives and KPIs throughout production cycles. Provide and coach through qualitative and quantitative feedback for direct reports. Monitor and develop processing daily cadence as the product continues to improve. Serve as first line of defense to diffuse customer escalations to management.  Support processing team on  thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan. Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions. Calculate qualifying ratios, determine creditworthiness.

Senior Product Manager

Better.com
Greater NYC Area
7 months ago
As a Senior Product Manager at Better, you will play a pivotal role in driving that innovation.  You will work closely with amazingly talented engineers, designers, data scientists and others throughout the company.  Your role will be the glue that holds that cross-functional effort together from start to finish. Straddling the line between high-level strategy and hands-on execution, you are well versed in product and business strategy; capable of communicating deftly about technical topics; and passionate about the importance of design in elevating customer experiences. 

Processing Expert Manager

Better.com
Greater NYC Area
7 months ago
Manage team objectives and KPIs throughout production cycles. Provide and coach through qualitative and quantitative feedback for direct reports. Monitor and develop processing daily cadence as the product continues to improve. Serve as first line of defense to diffuse customer escalations to management.  Support processing team on  thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan. Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions. Calculate qualifying ratios, determine creditworthiness.

Underwriter

Better.com
Greater NYC Area
7 months ago
Better is looking for a Mortgage Loan Underwriter to join our growing team! Using established underwriting guidelines, you will evaluate borrower financial and credit information in tandem with property valuations to inform lending decisions. Our underwriters work closely with all members of the production team throughout the process to bring loans to closing. Beyond producing high quality loans, our goal is to build a product that will ultimately reduce the cost of homeownership in America. With offices in New York, Oakland, Gurgaon, Charlotte and Orange County we are quickly expanding in order deliver a delightful borrower experience through a combination of technology and people.  You will have the opportunity to wear many hats, ranging from a visionary redesigning the needlessly complex mortgage process; a data analyst uncovering how to make the most impact; to a problem solver working with highly skilled engineers and industry experts to resolve technical and operational challenges.

Associate, Business Operations: Real Estate

Better.com
Greater NYC Area
7 months ago
The Real Estate Business Operations Associate will focus specifically on growing the newly launched real estate business at Better. The Real Estate company is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. 

Manager, Business Operations: Real Estate

Better.com
Greater NYC Area
7 months ago
The Real Estate Business Operations Manager will focus specifically on growing the newly launched real estate business at Better. The Real Estate company is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery.