Customer Success Manager
Greater NYC Area
3 weeks ago
Create and deliver exceptional client-facing training that is easy to absorb to a wide variety of business and technical uses, both virtual, in-person, and written.
Create course objectives and metrics, and then track and analyze to measure effectiveness, iterating on content and delivery as needed.
Work closely with the product and knowledge teams to ensure training curricula is always up-to-date and captures new features as needed.
Communicate and train on new features and best practices to ensure customers stay engaged with the platform.
Manage end-to-end training events and logistics, including budgeting, communication, enrollment, event planning, materials management, onsite logistics, and post-course evaluations.