Mode Operandi Careers In New York
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Style Concierge

Moda Operandi
Greater NYC Area
6 days ago
+48
Moda Operandi seeks a Style Concierge to join our team. Reporting to the Style Concierge & Special Orders Manager, they will be responsible to drive a hi-engagement ecommerce sales business, lead digital communication through hi-tech, personalized outreach and shopping services. The Style Concierge will be responsible to engage new clients, increase customer conversion, and build retention by providing a superior level of service as well as introducing new customers to Moda Concierge and Private Client Services.

Private Client Assistant

Moda Operandi
Greater NYC Area
6 days ago
+48
The Private Client Assistant will be responsible for providing sales support, excellent customer service, and administrative support, indirectly driving sales, increasing customer conversion and retention by providing a consistently superior level of service as well as introducing new customers to Moda and creating loyalty.

Director, CRM & Email Marketing

Moda Operandi
Greater NYC Area
1 week ago
+48
Moda Operandi is looking for a dynamic Director, Email & CRM Marketing to lead global lifecycle marketing initiatives including email & CRM in our Headquarters in New York City. In this role, you will primarily oversee the evolution and execution of our customer retention and audience development strategies that will maximize customer activations and lifetime value.  As Director, Email & CRM Marketing, you will transform our luxury ecommerce experience using effective storytelling and creating personalized customer experiences by establishing strong customer relationships and building trust in our brand with a global audience developing data-driven lifecycle marketing strategies for email & CRM as well as related programs & channels including messaging, segmentation, optimization, push notifications, retargeting, direct mail, promotional incentives, & testing with an emphasis on forecasting. 

Senior User Researcher

Moda Operandi
Greater NYC Area
1 week ago
+48
Evolve our process for organizing User Research and testing across multiple Product Squads and multiple User Researchers, ensuring an appropriate prioritization of projects and creating and managing short- and long-term research plans. Collaborate with Product Managers and Product Designers to define product and design goals, then design testing methodology, timeline, and scope to investigate those questions. Source participants for user testing and handle logistics and schedules around live testing. Conduct user testing on design mockups, prototypes, and finished products and features supplied by the Product Squads. Compile and present learnings to the relevant stakeholders in a clear and actionable way they can use to design product improvements. Evolve Moda’s existing user-experience testing infrastructure to ensure conducting virtual, field, and in-office user testing is seamless, efficient, and easy to analyze and report on.

Private Client Advisor

Moda Operandi
Greater NYC Area
1 week ago
+48
The Personal Shopping Stylist is responsible for image consulting, curating personal style, and consistently providing a superior level of service. Through passionate fashion expertise Stylists are responsible for increasing customer conversion and retention, driving business revenue, introducing new customers to M’O, and creating brand loyalty.

Senior Product Manager

Moda Operandi
Greater NYC Area
1 week ago
+48
We're looking for a customer-centric Senior Product Manager to play a critical role on the product team based in our NY office. You'll be instrumental in shaping the vision, defining the roadmap and driving the execution of new product features that will help delight our customers and meet our company’s target KPIs.