Greater NYC Area
3 weeks ago
Handle network/system administration duties including, but not limited to; installing, testing, configuring, monitoring, maintaining, supporting, and optimizing all network services & hardware, Active Directory, SAAS platforms, IAAS platform, remote access, Intranet, Wi-Fi systems, end-user workstations, laptops, peripheral devices, tablets, software, printers, E-commerce, collaborative & video conferencing tools, A/V systems, key card system, ERP platform, VOIP phones, security cameras & visitor management devices.
Manage user accounts & PCs via Active Directory and Macs & tablets via JAMF.
Lead the support of Audio/Video systems and video conferencing tool and collaborate with Walmart & Jet teams on upgrades, maintenance and monitoring.
Serve as a point of escalation for level 2-3 & complex help desk troubleshooting and issue resolution. Provide end-user support to HQ and Guideshops as required.
Work with parent company’s IT team (Walmart) on ongoing issues (via Servicenow helpdesk) and coordinate security patching and upgrades to ensure infrastructure is within Walmart’s security and system requirements.
Work with vendors to resolve software and hardware issues.