DataOps Support Engineer – Postgresql DBA
Greater NYC Area
1 week ago
The DataOps Support role is expected to provide Level 1-3 support for data pipelines and databases, ensure SLAs are met and manage Incidents and Problems. These include Level 1 activities like monitoring, raising incidents, rapid remediation, access provisioning, incident ownership, communicating ETAs with stakeholders during incidents, scheduling and automation, detecting resource contention. Level 2 activities include: root-cause analysis (RCA), promoting Incidents into Problems, regular database maintenance, pipeline deployments, preparing Incident and Problem reports. Level 3 activities include: database and query optimization and tuning, capacity planning and reporting, custom scripting and automation, developing runbooks, compliance tasks, project-driven database engineering, mentoring Level 1-2 engineers.