Customer Success Manager - Multi-Factor Authentication
The Customer Success Manager will be the client’s main point of contact post-sale to ensure we exceed their business needs and expectations. This role will focus on delivering the highest client satisfaction to our top tier accounts, protecting and growing the revenue, relationship building and commanding a deep knowledge of the client’s organization. The Customer Success Manager will be the primary owner of communication with their assigned clients via regular engagement to ensure we deliver upon the expected business value. The successful candidate will understand any customer concerns and facilitate resolution using both client and Prove’s resources efficiently, including managing the escalation of support inquiries as needed. The Customer Success Manager must be a relationship management expert who is able to maintain a deep knowledge of the client’s business objectives, industry and how Prove’s delivers value. They will also keep the client updated about solution enhancements, new Prove’s offerings. Through their relationship with the client, the Customer Success Manager will be able to identify opportunities to expand the relationship via their existing use-cases and identify cross-sell opportunities for Sales’ pursuit.